Coordinator, Program/Operations at CHAI – The Clinton Health Access Initiative, Inc: (Deadline Ongoing)
JOB DESCRIPTION
The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org
CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.
CHAI Health Workforce Program Overview:
A skilled health workforce is the backbone of every health system and therefore an essential precondition for progress toward universal health coverage (UHC). However, the WHO estimates that there is a global shortage of 17 million health workers. The gap is most acute in Africa (with a shortage of 4.2 million), which bears 24% of the global burden of disease yet has only 4% of the world’s health workforce. CHAI assists governments to develop their health workforces by enhancing their capacity to train highly qualified health workers and by strengthening national systems to finance, deploy, and manage those health workers. CHAI’s health workforce programs vary by country, as they reflect the major barriers and opportunities to workforce development in that specific context, as well as the priorities of the host government. Currently, CHAI is focused on health workforce programming in Ethiopia, Kenya, Liberia, Malawi, Nigeria, Rwanda, Sierra Leone, Zambia, and Zimbabwe.
Position Overview:
CHAI is seeking a highly motivated and flexible colleague to provide team coordination and cross-country programmatic support. As the health workforce portfolio expands at CHAI, there is a greater need for essential coordination functions including knowledge management, report writing, meeting planning and others to ensure that workforce teams are communicating and collaborating most effectively. Programmatic work for projects in select countries where CHAI works may be required. This role will report remotely to a Senior Manager on the health workforce team. The health workforce team members that this role will work with are all based in different locations so most of the day-to-day work will be remote/online. The role will be based in a country where CHAI works. The role will be flexible for remote work as well access CHAI office space to co-locate with CHAI staff on other program teams. This role will involve minimal travel, up to 1-2 weeks per year depending on team summits or meetings.
Responsibilities
- Plan and attend team meetings including assisting in the arrangements of hotels, tracking related expenses and agendas for team meetings; coordinate planning and execution of in-person CHAI-wide workforce summit with participants from 10+ countries
- Manage team management and communication platforms including Microsoft Teams and Asana; and compile and send weekly team newsletter including updates on team processes, reminders, and relevant literature
- Coordinate quarterly team goal setting and key result definition, including monthly updates and progress tracking
- Coordinate semi-annual professional development self-assessments and action plan development
- Continuously refresh team norms documentation and create forum for discussion and reminders
- Develop, edit, and format reports, work plans, budgets, correspondence, and technical materials such as: health workforce overview deck, CHAI-wide health workforce strategy; and health workforce investment case
- Oversee knowledge management of team and organization-wide workforce resources in Box cloud
- Establish internal CHAI community of practice for health workforce using Microsoft Teams channel and manage communication agenda; coordinate periodic engagements such as CHAI-wide webinars on health workforce technical content, sharing of resources and literature, and reminders about upcoming events and opportunities
- Coordinate team activities to improve diversity, equity, and inclusion including engagement of external consultants for trainings, collation of resources, and workplan follow up
- Serve as secretariat for team wellness committee including developing and overseeing team bonding activities
- Track resource mobilization opportunities in online databases and coordinate knowledge management in Asana and Box cloud on scoping and engagement of different funders; scope funders including smaller foundations for potential partnerships; contribute writing and editing to funding proposal development
- Coordinate team administration such as completion of mandatory trainings, carbon emissions tracking, and monthly call agendas and follow-ups
- Support on-boarding and orientation of new staff
- Produce research briefs on topics such as teaching hospital governance models and best practices, and academic scheduling software
- Other duties as assigned
Qualifications
- Prior experience with team management and coordination
- Exceptional written and verbal communication skills in English, including the ability to prepare and present information in a compelling manner
- Ability to communicate effectively with people of varied professional, cultural, and educational backgrounds
- Entrepreneurial mindset including demonstrated ability to work unsupervised on complex projects and solve complex problems in a high-pressure, fast-paced environment
- Exceptional task management skills including developing work plans and tracking tools to meet project deadlines, set and reorganize priorities under pressure and manage multiple tasks simultaneously
- Very high attention to detail and organization
- Ability to coordinate and communicate effectively with team members across time zones
- Ability to work with humility, manage up, and achieve results
- Demonstrated strong problem-solving skills
- High levels of proficiency in Microsoft Word, Excel, PowerPoint, Teams; Adobe Acrobat; and experience with online applications
- Bachelor’s degree or equivalent; or 3 years work experience plus Secondary School or equivalent; or equivalent total work experience
Advantages:
- Degree in a related field such as management or public health
- Previous experience working on health systems strengthening or health workforce in LMICs
- Experience working in development organizations particularly in the health sector and in Sub-Saharan Africa
- Experience working with governments and international partners
- Experience with internet applications including Box Cloud Storage and Asana
- French language skills
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