Customer Care at Gicumbi district: (Deadline 2 September 2024)

Customer Care at Gicumbi district: (Deadline 2 September 2024)

Customer Care at Gicumbi district: (Deadline 2 September 2024)

Job responsibilities

• Assist with placement of orders, refunds, or exchanges. • Create and maintain reports about customer interactions. • Deal directly with customers either by telephone, electronically or face to face • Direct customers to online resources • Greet customers warmly and ascertain problem or reason for calling. • Handle and resolve customer complaints • Resolve customer complaints via phone, email, mail, or social media. • Respond promptly to customer inquiries • Update customer records in the system, including notes about interactions • Use telephones to reach out to patients and verify account information. • Organize workflow to meet patient timeframes • Direct requests and unresolved issues to the designated resource • Manage patient’ accounts • Keep records of interaction interactions and transactions • Record details of inquiries, comments and complaints • Prepare and distribute customer activity reports • Maintain customer databases • Communicate and coordinate with internal departments • Follow up on customer interactions • Provide feedback on the efficiency of the customer service process • Perform other related duties as required by his/her supervisor

Qualifications

    • 1
      Advanced Diploma in Office Management

      0 Year of relevant experience

    • 2
      Bachelor’s Degree in Management

      0 Year of relevant experience

    • 3
      Bachelor’s Degree in Communication

      0 Year of relevant experience

    • 4
      Bachelor’s Degree in Public Relations

      0 Year of relevant experience

    • 5
      Bachelor’s Degree in Customer Relations

      0 Year of relevant experience

    • 6
      Advanced Diploma in Hospitality management

      0 Year of relevant experience

    • 7
      Bachelor’s Degree in Hospitality Management

      0 Year of relevant experience

  • 8
    BBA WITH HON OPT: MARKETING

    0 Year of relevant experience

Required competencies and key technical skills

    • 1
      Integrity
    • 2
      Accountability
    • 3
      Teamwork
    • 4
      Client/citizen focus
    • 5
      Problem solving skills
  • 6
    Performance management skills

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