Customer Care Manager at King Faisal Hospital Rwanda (KFHR): (Deadline 20 June 2022)
Patient centered care
King Faisal Hospital, Kigali,“A center of excellence in health service provision, clinical education and research”. This is an exciting time for King Faisal Hospital, Kigali as we embrace a new strategic direction. The hospital has continued to grow due to its positive reputation for authentic compassionate health care and highly skilled medical practitioners, especially in specialized surgical and medical services.
King Faisal Hospital Kigali is looking for suitable candidates to fill the roles of the following positions.
CUSTOMER CARE MANAGER
EDUCATION AND EXPERIENCE
He/she must have at least Bachelor degree (A0) in Hospitality management or Healthcare management or any other related field.
Having at least (five) 5 years’ of experience with minimum of three (3) years management experience in a customer care department of a healthcare or hospitality organization or service industry.
Evidence of professional development in a relevant specialty area
SKILLS AND ABILITIES
Able to guide, manage, motivate and develop subordinates so as to achieve maximum results
Excellent written and oral communication skills
Must have good customer care skills, able to deal with patients politely.
Able to analyze detailed information
Ability to communicate and guide patients, their attendants and any visitor of the hospital.
Develop and implement systems to ensure that patients use the hospital appointment system.
Develop and implement a system that ensures emergency patients are efficiently directed to the accident and emergency department without delay.
Manage a system to deal with patient’s complaints as they arise.
To Ensure that the patients files and records are complete and ready for the visit to the Medical Doctor.
To Develop and Implement systems and processes to ensure that patients requiring booked admissions are directed to the Admissions Department without delay
To Develop and Implement systems and processes to ensure that patients requiring emergency admissions are directed to the Admissions Department without delay
Direct visitors, Patients and the Public through the hospital as required
Manage availability of wheel chairs and patient trolleys
Develop and implement a replacement schedule for the patient trolleys and wheelchairs with an associated budget
Develop, co-ordinate and evaluate a comprehensive education and training strategy within the Unit which includes induction, annual mandatory training, appraisal, continuing professional development linked to individual training needs and clinical governance.
Conduct performance appraisals of Unit personnel and arrange and monitor individual development.
Manage the Unit’s budget and cash flow and liaise with auditors to ensure a smooth audit process
Compile and submit all reports, returns, notices and other information as may be required by the supervisor and hospital management.
How to Apply: Join us and take on the challenge to provide Patient Centered Care. Qualified candidates should send their cover letter, curriculum vitae and academic credentials, National ID, Recommendation letter from previous employer and criminal record to the above mentioned link by June 20th 2022.KFH is proud to be an Equal Opportunity Employer. We offer a competitive Total Rewards Program.
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