Customer Relationship Manager at Muganga SACCO: (Deadline 6 January 2023)

Customer Relationship Manager at Muganga SACCO: (Deadline 6 January 2023)

RECRUITMENT NOTICE Nº 013/12/2022

MUGANGA SACCO is a Savings and Credit Cooperative for Health sector staff in Rwanda headquartered in Kicukiro District (KK 15 Rd, Kigali Silverback Mall,1st F). Its primary objective is to improve members’ socio-economic conditions and promote access to finance, by assisting them to make savings and access low-rate loans, therefore contributing significantly to their retention. It is a legally registered SACCO by Rwanda Cooperative Agency (RCA) and licensed by the National Bank of Rwanda (BNR).

MUGANGA SACCO wishes to recruit the highly competent and self-driven staff on the position of Customer Relationship Manager on permanent basis regardless the gender, and other kind of discriminations.

1. RECRUITMENT DETAILS:

Position: Customer Relationship Manager

Number of needed staff: 1

Employment period: Open-ended period (Full-time)

Working place: Head Office/Kigali

2. JOB PURPOSE STATEMENT

Reporting to Director of Business Development Department, the Customer Relationship Manager exists to constantly identify opportunities to grow the member base and build positive relationships with new members.

Supervising a team of Customer Relationship Officers, he/she should coordinate to achieve the set objectives in mobilization of new members, deposits and credits; as well as deepening MUGANGA SACCO’ relationships with the existing members by offering them other financial products and information needed solutions to problems to ensure maximum client satisfaction.

3. KEY RESPONSIBILITIES

• Build and maintain profitable relationships with healthcare institutions;
• Oversee the relationship with members handled by his team;
• Resolve Members’ complaints quickly and efficiently;
• Keep Members’ updated on the latest products in order to increase sales;
• Meet with managers in the organization to plan strategically;
• Expand the customer base by upselling and cross-selling;
• Understand members ‘individual needs and addressing these;
• Conduct business reviews using CRM programs;
• Know your competition and strategizing accordingly;
• Achieving the monthly sales targets, Cross sell assets and fee products;
• Maintain periodic status reports, including consolidated daily activity report and calls/follow-ups made.

4. KEY MEASURABLE GOALS

• Number of new members;
• Increase percentage of deposits and loan portfolio;
• Percentage of members’ satisfaction;
• Level of members’ communication in terms of Muganga SACCO products.

5. SKILLS & COMPETENCIES

• Superior knowledge in Marketing and Networking Skills, Business Banking and Product Development;
• A team player with high leadership skills;
• Good motivational and training skills;
• Excellent interpersonal and communication skills;
• High level of Negotiation skills;
• High standards of reporting familiarity;
• High level of Analytical thinking and Problem solving skills;
• Maintain a positive attitude focused on member satisfaction;
• Proficient in all Microsoft applications and rapidly adaptive in Core banking system.

6. REQUIREMENTS

• Being Rwandan aged between 30 and 40 years’ old (ID Required);
• Bachelor’s degree in Management and/or Business administration (Marketing, Banking and Finance) or Economics (Money and Banking or Monetary Economics);
• Having an experience of 7 years in financial institution (BANK, MFI or SACCO) and at least 3 years of experience to the similar managerial position (Proof of experience required);
• Fluent in Kinyarwanda and English (Knowledge of French is an added advantage);
• Ready to work (most of the time) on field and traveling in the provinces outside Kigali.

7. JOB APPLICATION PROCEDURES

Interested candidates should submit soft copies of the motivation letter, CV and copy of required degree, other important documents and Maximum of 3 persons of professional references addressed electronically to the Director General, Muganga SACCO Head Office, 1^st floor of the Silverback Mall, latest 06/01/2023 at 5:00 PM on the following email address: [email protected]

Questions/clarifications may be requested by email to the following email address: [email protected]

Kindly note that only shortlisted candidates will be contacted for Interview.

Done at Kigali, on 19/12/2022

Claudine UWAMBAYINGABIRE

Director General