Customer Service Officer at Cheza Rwanda Games (CRG): (Deadline 5 June 2022)
Company Description:
Cheza Rwanda Games (CRG) is a domestic Rwandan company registered with the regulator to operate an integrated modern online and land-based sports betting and gambling system in the form of its Gorilla Games platform.
CRG is an attractive, socially responsible, and transparent bookmaking and gaming system for Rwandans comparable to off-shore web-based gambling sites which are not beneficial to the local community.
CRG’s vision is to provide state-of-the-art sports betting and casino gaming experience to players in the Rwandan market. This vision drives CRG to create unique and engaging but socially responsible sports betting and gaming experiences for its customers.
CRG offers a seamless omnichannel experience to players via online and land-based options supporting standard devices like laptops, mobile, etc. As an exclusive provider, the CRG solution supports all the major sports from around the world. In addition, players will also be provided casino games including poker, blackjack, bingo, roulette, etc.
You can find additional information regarding Cheza Rwanda Games on:
https://www.playgorillagames.
To manage our rapid growth, we are currently looking for highly qualified, competent and experienced candidates to fill the following Position:
CUSTOMER SERVICE OFFICER – JOB DESCRIPTION
We are looking for a Customer Service Officer that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Location: Muhanga, Rubavu & Rwamagana
KEY DUTIES AND RESPONSIBILITES:
- Serves customers by providing product and service information and resolving product and service problems in a timely and accurate way, via phone, email, social media or chat.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
JOB SKILLS & QUALIFICATION REQUIREMENTS:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma; BSc/BA will be a plus
How to Apply
Cheza Rwanda Games (CRG) is an equal opportunity employer, if your career expectations match this exciting opportunity, please submit your cover letter and your CV including at least 3 position relevant references with scanned copies of degrees/certifications/
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