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Director for Communication and Taxpayer Education Unit at Rwanda Revenue Authority: (Deadline 9 September 2024)

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Director for Communication and Taxpayer Education Unit at Rwanda Revenue Authority: (Deadline 9 September 2024)

Director for Communication and Taxpayer Education Unit at Rwanda Revenue Authority: (Deadline 9 September 2024)

JOB DESCRIPTIONS
Job details
Communication and Taxpayer Education Unit
Job Title: Director for Communication and Taxpayer Education Unit
Grade: M2
Supervisor: Assistant Commissioner for Communication and Customer Service Division
Location: HQ
Working Mode: Office
Purpose
Director of Communications and Tax Education Unit controls and oversees the flow of communication and tax education activities. S/he leads the development of tax education and awareness strategies and oversee their implementation. S/he reviews and directs the implementation of Tax Education and communication plans and campaigns and ensures that the institution enjoys a positive image amongst its stakeholders while easing access to tax-related information in all channels of communication. S/he recommends new initiatives to improve voluntary compliance and participates in developing and drafting, strategies, operational plans and procedures to raise tax awareness.
Key duties and responsibilities
  1. Lead the development, review and implementation of Tax Education and awareness strategies, plans, campaigns or initiatives to build RRA’s reputation and brand as well as promote tax literacy in Rwanda
  2. Plan and coordinate tax education and communications activities and ensures the dissemination of sector specific tax education content to promote tax literacy in line with the corporate plan
  3. Create and maintain healthy stakeholder relationships (media, professional associations, opinion leaders, etc.) that can lead to increased visibility for the RRA, its key initiatives and campaigns
  4. Design and develop standards for communications and Tax Education plan’s success
  5. Develop and monitor metrics to measure reach and impact of communications and tax education activities and identify areas of success and improvement
  6. Identify challenges and emerging issues faced by RRA. Work with the leadership team and staff to recognize internal and external communications opportunities, and define and execute appropriate strate
  7. Oversee the day-to-day activities of the communications and Tax Education sections including budgeting, planning and staff development
  8. Exercise judgment to prioritize media opportunities, and prepare talking points, speeches, presentations, tax education material, etc. as needed
  9. Introduce best practices and refine existing processes and procedures that expand the capacity of the Communications and Tax Education Unit to proactively meet the unit-related demands
  10. Ensure tax education trainings/workshops/meetings are conducted and coordinate corporate events
  11. Provide guidance to Internal communications team on issues and opportunities to strengthen Internal and Employee Communication efforts/plans.
  12. Coordinate performance monitoring, evaluation and reporting of the Unit and coach, guide and support communications and tax education staff under him/her
Required Academic Qualification
   Preferred Qualifications
  1. Master’s Degree in Media and Mass Communications/journalism specialized in Corporate Communications, media studies, advertising, public relations, international relations, digital communications
   Relevant Qualifications
  1. Master’s Degree in Arts and social sciences specialized in International relations
Required Trainings
  1. Training of Trainers (TOT)
  2. Advanced Public speaking training
  3. Tax Procedure and Customs procedure laws
Skill Type Required Skill Required Proficiency level
Analytical, communication and decision making skills Analytical, communication and decision making skills advanced
COMMUNICATION Strong oral and written communication skills in English and Kinyarwanda. Knowledge of French is an added advantage. advanced
Communication skills including Oral, report writing and presentation Communication skills including oral, report writing and presentation advanced
Computer Literacy Ability to effectively use personal computers and office information technology equipment, MS Office Package advanced
Presentation Public speaking advanced
Understanding of RRA Business Acumen Able to interpret and enforce revenue laws and regulations, regional agreements and international conventions; advanced
Required Competencies
  1. Communication
  2. Decision making
  3. Planning and organization
  4. Strong ability to organize and prioritize workloads, meet deadlines and targets
  5. Good experience and competence in Tax Administration
  6. Analytical skills
  7. Resource management
  8. Strategic orientation
  9. Strategic networking
  10. Strategic leadership
  11. Mentoring and coaching
  12. Supervision skills
  13. People management
  14. Adhering to organizational values and diversity
Required Experiences
  1. 6 years experience in the field of communication/marketing and outreach programs management with proven record of technical experience in media, events, PR, creative, outreach programs management

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