F&B Restaurant Manager at MANTIS EPIC HOTEL AND SUITES: (Deadline 15 August 2022)

F&B Restaurant Manager at MANTIS EPIC HOTEL AND SUITES: (Deadline 15 August 2022)

F&B RESTAURANT MANAGER VACANCY 

Mantis Epic Hotel and Suites is a luxury 4* Hotel in Nyagatare, Eastern Province near the northern entrance of Akagera National Park.

With its variety of offerings, the Hotel has something for everyone and the ultimate family adventure holiday destination. Mantis Epic Hotel and Suites has 77 well-appointed rooms and exceptional business facilities which include a conference center and a banqueting venue catering to local and international clientele.

The Hotel is managed by Mantis Hotels, part of the Accor group. Accor operates in 100 countries, with more than 4,800 Hotels and 280,000 employees worldwide.

The Hotel is hiring the right and competent candidate to fill the following vacant position:

POSITION F&B Restaurant Manager

DEPARTMENT F&B

REPORTS TO F&B  MANAGER

PRIMARY OBJECTIVE OF POSITION

The Food & Beverage Restaurant Manager ensures that all daily checklists and guest satisfaction / expectations + Billing instructions + Reporting of Charges are updated and correct at all times

Manages the individual team members through efficient and effective communication methods in terms of training + scheduling + appraisals + operational requirements

Tasks, Duties and Responsibilities

Provides Efficient, Prompt, Trouble free, and Courteous Service

• That the team roster / schedule is made available on a weekly basis
• Continuous Positive and Motivating Attitude of ALL of team members
• Regular Staff / Team Meetings are conducted
• That all Food and Beverage orders are placed and charged accordingly – Without Exception
• That ALL HACCP Standards are followed Without Fail
• That the upkeep and cleanliness of the outlets happens on a regular basis
• That the duties of the team members are performed on a daily basis and feedback when not done – procedure to monitor expected
• Daily training and competency checks for team members are done
• That all Food and Beverage outlets are set up as per agreed standard
• That Food and Beverage Out of Stock items are communicated
• That the buffets are set-up as per standard and ready before guests arrive = 30 minutes before
• That all maintenance or engineering concerns are communicated on a regular basis – through more than 2 means of communication
• That bar duties are done and recorded

Security, Health and Safety

• Reports all potential and real hazards appropriately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Follows emergency procedures to provide for the security and safety of guests and employees
• Works in a safe manner that does not harm or injure self or others
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and notifies the Supervisor
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
• That waiter duties are done and recorded

Miscellaneous

• Control of time and attendance of team members – includes disciplinary actions
• Ensure alternatives are available for any unavailable stock – Must have Attitude of a Solution – No is Not an option
• Engage / Talk to ALL guests
• Good Planning of essential Operating Equipment / Stock Maintenance for All sections of F&B (not limited to Restaurant only)
• Good Forward planning of events / schedules 1 month in advance
• Menu management and updating
• That menus are accounted for – all present and that they are neat and correct

QUALIFICATIONS

• A university degree In  hospitality or related courses from a recognized higher learning institution
• Guest/customer relations experience, preferably in a hospitality environment
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems
• Numeracy skills
• Administrative skills
• Must have the ability to communicate effectively with guests, co-workers and managers

Key Competencies and Qualities

• Working experience as a restaurant management at least for 2  years
• Customer service orientation
• Attention to detail and accuracy
• Planning and organizing
• Ability to multitask and prioritize
• Professional appearance and attitude
• Effective verbal and written communication skills
• Ability to handle stress and stay calm under pressure, and conflict resolution skills
• Decision making and judgment skills, and team work
• Flexible regarding work schedules
• Ability to respond appropriately to diverse customers and guests
• That requisitions are made and follow-up on stock still to arrive

TO APPLY: 

Please send the following documents to hr@epichotelandsuites.com  

• Cover letter
• Resume
• Academic papers (the successful candidate will be required to submit notarized copies)
• Service certificates proving the work experience
• 3 professional references

All attachments should be in Word or PDF form. No phone calls, please.

Note:

• Applicants must meet the minimum requirements in terms of qualifications.
• Successful candidates will be required to submit a criminal record

Interested candidates should submit their applications in English not later than 15/08/ 2022 at 05 pm. 

Done at Nyagatare, on the 10th August 2022

Christopher A. MUYOBOKE

HR – MANAGER