Front Desk Officer at INTEGRATED POLYTECHNIC REGIONAL CENTER-IPRC EAST: (Deadline 5 September 2022)

Front Desk Officer at INTEGRATED POLYTECHNIC REGIONAL CENTER-IPRC EAST: (Deadline 5 September 2022)

Front Desk Officer at INTEGRATED POLYTECHNIC REGIONAL CENTER-IPRC EAST: (Deadline 5 September 2022)

Job description

 Promote a good image of the institution through efficient Front Desk services;
 Receive and direct visitors to the people and offices they desire to see or go to;
 Respond to enquiries that come in form of telephone queries and physical inquiries courteously;
 Create and maintain a front desk log/record book of all visitors by recording their relevant basic data;
 Listen to visitors complaints or concerns and work to resolve their issues through the right channels;
 Identify and assess visitors needs to achieve satisfaction
 Provide periodic report as required;
 Perform any other task assigned by his/her supervisor related to his/her responsibilities.

Minimum Qualifications

  • Advanced Diploma in Office Management

    0 Year of relevant experience

  • Bachelor’s Degree in Communication

    0 Year of relevant experience

  • Bachelor’s Degree in Public Relations

    0 Year of relevant experience

  • Advanced Diploma in Communication

    0 Year of relevant experience

  • Advanced Diploma in Public Relations

    0 Year of relevant experience

  • Advanced Diploma in Marketing

    0 Year of relevant experience

  • Advanced Diploma in Customer Relations

    0 Year of relevant experience

  • Bachelor’s Degree in Marketing

    0 Year of relevant experience

  • Bachelor’s Degree in Customer Relations

    0 Year of relevant experience

  • Bachelor’s Degree in Hospitality Management

    0 Year of relevant experience

  • Bachelor in Office Management

    0 Year of relevant experience

  • Advanced Diploma in Hospitality management

    0 Year of relevant experience

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

  • Knowledge of customer service practices

  • Resource management skills

  • Problem solving skills

  • Decision making skills

  • Time management skills

  • Risk management skills

  • Results oriented

  • Digital literacy skills

  • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

  • Analytical skills;

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