Front Desk Officer in National Reference Lab at RWANDA BIO MEDICAL CENTER(RBC): (Deadline 23 August 2022)
Job description
– Back-up archive test results and diagnostic reports
– Perform tasks as required by the lab supervisors (i.e. supervision, training, temperature monitoring of cold chain, equipment preventive maintenance, lab hygiene and safety, etc.)
– Greet and welcome guests as soon as they arrive at NRL
– Direct visitors to the appropriate person and office
– Answer, screen and forward incoming phone calls
– Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
– Provide basic and accurate information in-person and via phone/email
– Receive, sort and distribute daily mail/deliveries
– Maintain Front office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
– Order front office supplies and keep inventory of stock
– Perform other clerical receptionist duties such as filing, photocopying etc…
Minimum Qualifications
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Advanced Diploma in Office Management
0 Year of relevant experience
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Bachelor’s Degree in Communication
0 Year of relevant experience
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Bachelor’s Degree in Public Relations
0 Year of relevant experience
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Bachelor’s Degree in Office Management
0 Year of relevant experience
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Advanced Diploma in Communication
0 Year of relevant experience
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Advanced Diploma in Public Relations
0 Year of relevant experience
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Advanced Diploma in Marketing
0 Year of relevant experience
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Advanced Diploma in Customer Relations
0 Year of relevant experience
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Bachelor’s Degree in Marketing
0 Year of relevant experience
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Bachelor’s Degree in Customer Relations
0 Year of relevant experience
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Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
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Advanced Diploma in hospitality institutional management
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Analytical skills
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Knowledge of customer service practices
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Resource management skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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