Front Desk Officer Kigali at International Arbitration Centre (KIAC): (Deadline 15 November 2022)

JOB DESCRIPTION

QUALIFICATIONS/

REQUIREMENTS

DUTIES & RESPONSIBILITIES

Front Desk Officer

• A Graduate Degree Business administration, Management, Law or any other Administrative related academic qualification;
• At least year of experience in Administrative work
• Good understanding of office administration and basic bookkeeping practices
• Basic understanding of Arbitration and alternative dispute resolutions processes
• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking abilities
• Good computer skills in word processing and Spreadsheet (MS Excel).
• Demonstrated ability to be team oriented and work cooperatively.
• A full professional fluency in English & Kinyarwanda is required. Knowledge of French would be an asset

• Ensure the front desk is clean, neat, presentable, and equipped with all the necessary supplies.
• Receive, Greet, direct KIAC visitors and provide them with excellent customer service
• Answering calls and requests over the phone
• Receive and accept all letters and packages, and distribute them to their appropriate departments.
• Receive, register, organize, route and monitor correspondence and office pouch and mail.
• Select and prioritize urgent documents and keep record of official correspondence;
• Draft, review and proofread office documents
• Respond to visitor’s questions professionally and courteously
• Perform general clerical duties to include but not limited to: photocopying, scanning, mailing, and filing.
• Maintain hard copy and electronic filing system.
• Assist in making meeting room reservations, catering arrangements and travel bookings
• Perform any other responsibility/function/task deemed necessary by his/her supervisor in order to meet the High-quality level of the KIAC service