Front Desk Officer Under Statute at KIGALI CITY: (Deadline 11 July 2023)

Front Desk Officer Under Statute at KIGALI CITY: (Deadline 11 July 2023)

Front Desk Officer Under Statute at KIGALI CITY: (Deadline 11 July 2023)

Job description

Duties and responsibilities:
– Provide good hospitality CoK guests, assist them with their respective needs, and provide them with protocol;
– Organize customer satisfaction surveys or opinion polls on services offered by the City of Kigali;
– Follow up on complaints by service seekers and advise the institution on corrective measures;
– Develop and manage systems for monitoring the quality of customer care and service delivery;
– Ensure that services provided by departments are well known to service seekers and that requirements checklist are available.
– Respond to and or redirect calls and email enquiries where appropriate;
– Receive, register and submit the City of Kigali central secretariat incoming correspondences.
– Perform any other duties assigned by the supervisor.

Minimum Qualifications

  • Advanced Diploma in Office Management

    0 Year of relevant experience

  • Bachelor’s Degree in Communication

    0 Year of relevant experience

  • Bachelor’s Degree in Public Relations

    0 Year of relevant experience

  • Bachelor’s Degree in Office Management

    0 Year of relevant experience

  • Advanced Diploma in Communication

    0 Year of relevant experience

  • Advanced Diploma in Public Relations

    0 Year of relevant experience

  • Bachelor’s Degree in Customer Relations

    0 Year of relevant experience

  • Bachelor’s Degree in Hospitality Management

    0 Year of relevant experience

  • Bachelor’s degree in Marketing

    0 Year of relevant experience

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

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