Front Desk Officer Under Statute at KIGALI CITY: (Deadline 7 July 2023)
Job description
Duties and responsibilities:
– Provide good hospitality CoK guests, assist them with their respective needs, and provide them with protocol;
– Organize customer satisfaction surveys or opinion polls on services offered by the City of Kigali;
– Follow up on complaints by service seekers and advise the institution on corrective measures;
– Develop and manage systems for monitoring the quality of customer care and service delivery;
– Ensure that services provided by departments are well known to service seekers and that requirements checklist are available.
– Respond to and or redirect calls and email enquiries where appropriate;
– Receive, register and submit the City of Kigali central secretariat incoming correspondences.
– Perform any other duties assigned by the supervisor.
Minimum Qualifications
-
Advanced Diploma in Office Management
0 Year of relevant experience
-
Bachelor’s Degree in Communication
0 Year of relevant experience
-
Bachelor’s Degree in Public Relations
0 Year of relevant experience
-
Bachelor’s Degree in Office Management
0 Year of relevant experience
-
Advanced Diploma in Communication
0 Year of relevant experience
-
Advanced Diploma in Public Relations
0 Year of relevant experience
-
Bachelor’s Degree in Customer Relations
0 Year of relevant experience
-
Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
-
Bachelor’s degree in Marketing
0 Year of relevant experience
Competency and Key Technical Skills
-
Integrity
-
Strong critical thinking skills and excellent problem solving skills.
-
Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning
Kindly Note
All Jobs and Opportunities Published on mucuruzi.com are completely free to apply. A candidate should never pay any fee during the recruitment Process. Even if mucuruzi.com does its best to avoid any scam job or opportunity offer, a job seeker or an opportunity seeker is 100% responsible of applying at his own risk.
Check well before applying, if you doubt about the eligibility of any offer do not apply and notifie to mucuruzi.com via this email: mucuruzi2016@gmail.com and remember to never pay any fee to have a job or get any opportunity, if you do so, do it at your own risk.
