Front Desk Operation Officer at Ministry Of Trade And Industry (MINICOM): (Deadline Deadline 14 January 2024)

– Examine incoming mails/couriers for completeness; – Answer inquiries about Services offered in MINICOM; – Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly; – Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking; – Troubleshoot customer issues over the phone; – Maintain a balance between institution policy and customer benefit in decision making; – Handle issues in the best interest of both customers and the institution.