Job
Front Desk Operation Officer at National land Authority (NLA): (Deadline 25 April 2025)
Front Desk Operation Officer at National land Authority (NLA): (Deadline 25 April 2025)
Job responsibilities
● Oversee the effective reception, orientation and facilitation of all NLA and Kigali Zone clients and monitor their satisfaction; ● Handling customer complaints or any major incidents; ● Communicate courteously with customers by telephone, email, letter and face to face; ● Keeping accurate records of discussions or correspondences with customers; ● Producing written information for customers, often using computer package/software; ● Conduct the customer service satisfaction survey and implement the improvement. ● Aid the management in ensuring that all relevant standards within the client charter are met; ● Due to strong inter-relationships across departments, keep all relevant parties informed of assigned work programs as much as possible; ● Input to the development and ongoing updating of information the NLA ‘s website; ● Prepare daily, weekly, monthly statistical reports as appropriate; ● Provide word-processing and secretarial support.
Qualifications
-
-
1Advanced Diploma in Office Management
0 Year of relevant experience
-
-
-
2Bachelor’s Degree in Communication
0 Year of relevant experience
-
-
-
3Bachelor’s Degree in Public Relations
0 Year of relevant experience
-
-
-
4Bachelor’s Degree in Office Management
0 Year of relevant experience
-
-
-
5Advanced Diploma in Communication
0 Year of relevant experience
-
-
-
6Advanced Diploma in Public Relations
0 Year of relevant experience
-
-
-
7Advanced Diploma in Customer Relations
0 Year of relevant experience
-
-
-
8Bachelor’s Degree in Marketing
0 Year of relevant experience
-
-
-
9Bachelor’s Degree in Customer Relations
0 Year of relevant experience
-
-
-
10Advanced Diploma in Hospitality management
0 Year of relevant experience
-
-
-
11Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
-
-
12Advanced Diploma( A1) in Marketing
0 Year of relevant experience
Required competencies and key technical skills
-
-
1Resource management skills
-
-
-
2Decision making skills
-
-
-
3Time management skills
-
-
-
4Risk management skills
-
-
-
5Digital literacy skills
-
-
-
6Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
-
-
-
7Knowledge of customer service practices
-
-
-
8Analytical skills;
-
-
-
9Problem solving skills
-
-
10Result oriented
Psychometric Languages
-
1English
Psychometric Domains
-
-
1Decision making
Competence / Skills
-
-
-
2Analytical skills
Competence / Skills
-
-
-
3Time management
Competence / Skills
-
-
4Clear and Effective Communication
Communication skills
