Front Desk Operations Officer Under Statute at MINALOC: (Deadline 15 June 2023)

Front Desk Operations Officer Under Statute at MINALOC: (Deadline 15 June 2023)

Front Desk Operations Officer Under Statute at MINALOC: (Deadline 15 June 2023)

Job description

– Act as frontline staff to welcome, orient and assist customers with excellent customer care;
– Manage the incoming and outgoing correspondences for the Ministry and ensure timely right destination;
– Respond to any incoming inquiries and calls by customers in an ethical and informative way, keep records and submit periodic reports to relevant officials;
– Provide an appropriate and relevant information to customers;
– Orient and assist the citizens on the use of the existing online service systems;
– Carryout research relevant to his/her attributions to ensure standardized and effective performance;
– Perform any other ministry significant duties assigned by the supervisor.

Minimum Qualifications

  • Advanced Diploma in Office Management

    0 Year of relevant experience

  • Bachelor’s Degree in Communication

    0 Year of relevant experience

  • Bachelor’s Degree in Public Relations

    0 Year of relevant experience

  • Bachelor’s Degree in Office Management

    0 Year of relevant experience

  • Advanced Diploma in Communication

    0 Year of relevant experience

  • Advanced Diploma in Public Relations

    0 Year of relevant experience

  • Advanced Diploma in Marketing

    0 Year of relevant experience

  • Advanced Diploma in Customer Relations

    0 Year of relevant experience

  • Bachelor’s Degree in Marketing

    0 Year of relevant experience

  • Bachelor’s Degree in Customer Relations

    0 Year of relevant experience

  • Bachelor’s Degree in Hospitality Management

    0 Year of relevant experience

  • Advanced Diploma in Hospitality Management

    0 Year of relevant experience

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

  • Knowledge of customer service practices

  • Resource management skills

  • Problem solving skills

  • Decision making skills

  • Time management skills

  • Risk management skills

  • Results oriented

  • Digital literacy skills

  • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

  • Analytical skills;

  • Knowledge in Hospitality management;

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