Implementation & training specialist at Q-Lana Rwanda Ltd: (Deadline 1 October 2022)
About Q-Lana
Q-Lana is the most comprehensive and easy-to-use cloud-based credit management platform. Our platform and services are the keys for FIs to migrate from traditional, paper-based services to a digital environment. We combine decades of experience in financial services with the agility of a low code platform to help our client digitize. It is our vision to be the most knowledgeable SME lending service provider and a long-term digitization partner to our clients.
Q-Lana Inc. was created in 2016 and in February 2021 we opened a fully owned subsidiary in Kigali: Q-Lana Rwanda Ltd. This is the regional headquarter and project hub of Q-Lana. From here we already serve several clients across Africa.
The core team of Q-Lana has worked with over 100 financial institutions, including microfinance institutions and organizations in projects related to SME lending, risk management, efficiency management, digitization, and related areas.
About the Role
We are seeking an enthusiastic and resourceful individual to reinforce our implementation and training team.
The implementation & training specialist reports to the Head of Implementation.
He/she will directly interact with our technical team, with our implementation team and with our clients / end users.
Among other responsibilities, the implementation & training specialist will support the project team with the customization of Q-Lana for our various clients.
We also provide intensive training and support to customers at the various stages of our projects. This is where we embody the human side of digital lending. The implementation & training specialist will be the ambassador of Q-Lana with our clients in that regard.
Responsibilities
The implementation & training specialist will quickly develop an excellent understanding of the Q-Lana platform.
Support project implementation :
- participate to the collection of business requirements with our clients
- participate to the definition of the platform
- test the platform to provide methodical feedback to the technical team.
- identify and report bugs; follow up their resolution
Lead training activities :
- Design training material on various formats such as PowerPoint or videos.
- Organise onsite or online training sessions with users based on project needs
- Deliver onsite or online trainings to end users
- Be the point of contact for end users facing issues or questions
- Analyse, escalate and follow-up on user feedback
- Identify trainings needed by users
Career growth and development:
We have a strong culture of constant learning and we aim to grow together with our team members. You’ll have weekly follow up with your manager and regular feedback on your performance. We hold career reviews every year including a mid-year evaluation. This is the opportunity for us to discuss your performance and remuneration, but also your aspirations and career goals. We provide access to online degree trainings to help you reach your aspirations and grow your career with us.
Requirements :
- Bachelor’s degree in any field
- 1 – 3 years professional experience
- Fluent in English – oral and written
- Strong sense of responsibility and accountability
- Proven analytical thinking
- Strong communications skills
- Excellent knowledge of the Office package, especially Excel and PowerPoint
- Ideally a good understanding of the business activities of a financial institution
- Enthusiastic about working in a small but growing multinational environment
Preferred start date : November 1st 2022
Type of contract : Full time / Open ended
Job Location : Kigali, Rwanda
Remuneration : Based on qualifications and experience.
Application deadline : 1st October 2022
How to apply :
- CV (2 Pages max.)
- Cover Letter (2 pages max.)
- Relevant certificates
- 2 references with (1) their relation to you (2) their job and title (3) their phone number and (4) e-mail address.
Please send your application to recruitment@q-lana.com no later than October 1st.
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