IT Help Desk at Senate: (Deadline 12 March 2024)

IT Help Desk at Senate: (Deadline 12 March 2024)

IT Help Desk at Senate: (Deadline 12 March 2024)

Job responsibilities

– Support personnel, and act as focal point when end-users face hardware, software, or system issues; – Administer desktop computers, printers, IT Telephony, servers and related equipment (monitor hard drive, keyboard, etc…), software deployment, security updates and patches; – Keep inventory of all equipment, software and licenses; – Monitor and work on responding quickly to incoming requests related to IT issues; – Maintain users PC, including upgrades and needed configurations; – Monitor the LAN or WAN infrastructure in the office; – Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly; – Taking care of all the networking issues and troubleshoot it as soon as possible; – Maintaining and creating a document management system to protect and restore the data; – Provide phone, remote access and desktop support of Intel based hardware and software systems; Track assigned tasks throughout problem solving life cycle using the firm’s help desk system. Must maintain accurate timely service service tickets; – Maintaining licensing compliance and asset tracking database of hardware and software; – Serve as local data recovery expert of failed hard drives and PC based systems; – Assist users in configuring approved wireless devices.
Minimum qualifications
    • Bachelor’s Degree in Software Engineering

      0 Year of relevant experience

    • 2
      Bachelor’s Degree in Computer Science

      0 Year of relevant experience

    • 3
      Bachelor’s Degree in Information and Communication Technology

      0 Year of relevant experience

    • 4
      Bachelor’s Degree in Electronics and Telecommunication Engineering

      0 Year of relevant experience

    • 5
      Bachelor’s Degree in Information Management Systems,

      0 Year of relevant experience

  • 6
    Bachelor of Science in Computer Engineering

    0 Year of relevant experience

Required certificatesYou are not qualified!
  • 1
    Microsoft Certified Solutions Associate (MCSA) – Windows Server
Required competencies and key technical skills

    • 1
      Commitment to continuous learning
    • 2
      Resource management skills
    • 3
      Analytical skills
    • 4
      Problem solving skills
    • 5
      Decision making skills
    • 6
      Time management skills
    • 7
      Risk management skills
    • 8
      Results oriented
    • 9
      Digital literacy skills
    • 10
      Fluency in Kinyaranda English and or French knowledge of Swahili is an added advantage
    • 11
      Understanding of ICT specifications for different equipment, PCs, Printers, scanners
    • 12
      Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
    • 13
      Ability to convert high-level customer needs into a technical development strategy
    • 14
      Ability to manage and troubleshoot TCP / IP networking issues
  • 15
    Ability to repair PCs and other hardware equipment

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