IT Help Desk at Senate: (Deadline 12 March 2024)

IT Help Desk at Senate: (Deadline 12 March 2024)

IT Help Desk at Senate: (Deadline 12 March 2024)

Job responsibilities

– Support personnel, and act as focal point when end-users face hardware, software, or system issues; – Administer desktop computers, printers, IT Telephony, servers and related equipment (monitor hard drive, keyboard, etc…), software deployment, security updates and patches; – Keep inventory of all equipment, software and licenses; – Monitor and work on responding quickly to incoming requests related to IT issues; – Maintain users PC, including upgrades and needed configurations; – Monitor the LAN or WAN infrastructure in the office; – Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly; – Taking care of all the networking issues and troubleshoot it as soon as possible; – Maintaining and creating a document management system to protect and restore the data; – Provide phone, remote access and desktop support of Intel based hardware and software systems; Track assigned tasks throughout problem solving life cycle using the firm’s help desk system. Must maintain accurate timely service service tickets; – Maintaining licensing compliance and asset tracking database of hardware and software; – Serve as local data recovery expert of failed hard drives and PC based systems; – Assist users in configuring approved wireless devices.
Minimum qualifications
    • Bachelor’s Degree in Software Engineering

      0 Year of relevant experience

    • 2
      Bachelor’s Degree in Computer Science

      0 Year of relevant experience

    • 3
      Bachelor’s Degree in Information and Communication Technology

      0 Year of relevant experience

    • 4
      Bachelor’s Degree in Electronics and Telecommunication Engineering

      0 Year of relevant experience

    • 5
      Bachelor’s Degree in Information Management Systems,

      0 Year of relevant experience

  • 6
    Bachelor of Science in Computer Engineering

    0 Year of relevant experience

Required certificatesYou are not qualified!
  • 1
    Microsoft Certified Solutions Associate (MCSA) – Windows Server
Required competencies and key technical skills

    • 1
      Commitment to continuous learning
    • 2
      Resource management skills
    • 3
      Analytical skills
    • 4
      Problem solving skills
    • 5
      Decision making skills
    • 6
      Time management skills
    • 7
      Risk management skills
    • 8
      Results oriented
    • 9
      Digital literacy skills
    • 10
      Fluency in Kinyaranda English and or French knowledge of Swahili is an added advantage
    • 11
      Understanding of ICT specifications for different equipment, PCs, Printers, scanners
    • 12
      Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
    • 13
      Ability to convert high-level customer needs into a technical development strategy
    • 14
      Ability to manage and troubleshoot TCP / IP networking issues
  • 15
    Ability to repair PCs and other hardware equipment

CLICK HERE TO MORE AND APPLY





CLICK HERE TO JOIN MUCURUZI.COM WHATSAPP BUSINESS GROUP





Kindly Note

All Jobs and Opportunities Published on mucuruzi.com are completely free to apply. A candidate should never pay any fee during the recruitment Process. Even if mucuruzi.com does its best to avoid any scam job or opportunity offer, a job seeker or an opportunity seeker is 100% responsible of applying at his own risk.
Check well before applying, if you doubt about the eligibility of any offer do not apply and notifie to mucuruzi.com via this email: mucuruzi2016@gmail.com and remember to never pay any fee to have a job or get any opportunity, if you do so, do it at your own risk.








WELCOME TO OUR WHATSAPP GROUP

Related posts