IT Help Desk Officer at FINANCIAL INTELLIGENCE CENTRE (FIC): (Deadline 29 October 2021)
Job description
a) Supervise the inventory of ICT equipment
b) Supervise the preparation of Maintenance plan for ICT equipment.
c) Ensure proper maintenance(curative and preventive) of ICT equipment
d) Guarantee purchase and related equipment meets the appropriate specifications and required standards
e) Coordinate and supervise troubleshooting of problems with network and security infrastructure , including routers, switches, firewalls, VPN, proxy servers and make corrective actions when necessary
f) Deploy, monitor and troubleshoot local area networks using a variety of network equipment, software and protocols
g) Ensure the monitoring of network traffics to identify problems and make capacity planning recommendations with the help of the NMS (Network Management System) and monitoring tools.
h) Ensure that FIC’s website is regularly updated with accurate information.
I) Guarantee Website security and Assess user capacity and suggest training and area in need of improvement
j) Ensure that ICT support services to staff on both hardware and software is provided satisfactory and Create data recovery/backup system.
NB
Certifications in A++, N+
Minimum Qualifications
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Advanced diploma in Software Engineering
Experience: 0
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Advanced diploma in Computer Science
Experience: 0
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Advanced diploma in Computer Engineering
Experience: 0
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Advanced diploma in Information and Communication Technology
Experience: 0
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Bachelor’s Degree in Software Engineering
Experience: 0
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Bachelor’s Degree in Computer Science
Experience: 0
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Bachelor’s Degree in Computer Engineering
Experience: 0
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Bachelor’s Degree in Information and Communication Technology
Experience: 0
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Bachelor’s Degree in Electronics and Telecommunication Engineering
Experience: 0
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Bachelor’s Degree in Information Management Systems,
Experience: 0
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Advanced Diploma in Information Management System
Experience: 0
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Advanced Diploma (A1) in Electronics
Experience: 0
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Advanced Diploma (A1) in Telecommunication Engineering
Experience: 0
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Bachelor’s Degree in Telecommunication Engineering
Experience: 0
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Problem solving skills
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Risk management skills
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Results oriented
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Databases and management information systems
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Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
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Ability to convert high-level customer needs into a technical development strategy
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Ability to manage and troubleshoot TCP / IP networking issues
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Experience in Desktop Support, Network Administration and System Administration
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Ability to repair PCs and other hardware equipment
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Understanding of ICT specifications for different equipment, PCs, Printers, scanners;
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