IT Help Desk Officer at Musanze District (MUSANZE): (Deadline 21 July 2025)

Job responsibilities

Maintain and troubleshoot all network and computer related issues;  Integrate security, physical control solutions for all confidential data and systems;  Monitor performance and manage parameters to provide fast responses to front-end users.  Identify user needs and system functionality and ensuring ICT facilities meet these needs  Planning, budgeting, developing and implementing ICT action plan  Maintaining and developing a modern, cost effective, stable and ICT infrastructure available 24 hours  Scheduling upgrades and security backups of hardware and software  To ensure relation with external ICT companies  To install computers, printers and other peripheral devices  To troubleshoot, repair, update, and maintain computers, printers and other ICT equipment’s as well as manage ICT equipment’s and toner requests.  Setup a stable schedule of preventive maintenance of computers, printers and other ICT equipment’s  Setup and support staff members in audio/visual equipment for presentations, workshops or trainings.  Install, maintain, troubleshoot and update operating systems, antivirus and application programs.  Removal/disposal of non-functional ICT equipment’s.  Provide effective IT support in different departments on time  To ensure that software license laws are adhered to.  Developing in liaison with HR, a formalized training program for users with the aim of raising skills, standards, and awareness in the use ICT applications.  To ensure the integrity, security, confidentiality of data kept in departments  To perform other related duties and responsibilities assigned by supervisor.  Work with Logistics officer to check inventory of ICT equipment’s and handle relocation of them..

Qualifications

You are not qualified!

- Bachelor’s Degree in Software Engineering
  
  0 Year of relevant experience

- Bachelor’s Degree in Computer Science
  
  0 Year of relevant experience

- Bachelor’s Degree in Computer Engineering
  
  0 Year of relevant experience

- Bachelor’s Degree in Information and Communication Technology
  
  0 Year of relevant experience

- Bachelor’s Degree in ICT Engineering
  
  0 Year of relevant experience

- Bachelor’s Degree in Information Technology Management
  
  0 Year of relevant experience

Bachelor’s Degree in Computer Applications

0 Year of relevant experience

Required competencies and key technical skills

- Problem solving skills

- Time management skills

- Risk management skills

- Resources management skills

- Understanding of ICT specifications for different equipment, PCs, Printers, scanners

- Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks

- Ability to convert high-level customer needs into a technical development strategy

- Ability to manage and troubleshoot TCP / IP networking issues

- Experience in Desktop Support, Network Administration and System Administration

- Ability to repair PCs and other hardware equipment

- Decision making skills

- High level of integrity, confidentiality and professional ethics;

- Ability to exercise tact and discretion in preparing, handling and disclosing information of a confidential, controversial or sensitive nature

- Analytical and problem solving skills

- Skills in Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage,

- Integrity skills

Result oriented

Psychometric Languages

English

Psychometric Domains

- Problem solving
  
  Competence / Skills

- Analytical skills
  
  Competence / Skills

- Time management
  
  Competence / Skills

- Self-report measures
  
  Behavior and attitude

Assertiveness

Communication skills

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