IT Help Desk Officer Under Statute at IPRC-GISHARI: (Deadline 10 November 2023)
Job description
• Identify and repair troubleshooting problems involved in faulty;
• Maintain PCs, Laptop & Office Hardware;
• Repair eventual troubleshooting problems for data-processing tools;
• Organize trainings for software users and suitable computer applications suitable for the college;
• Help Desk customer support services;
• Applying Security Patches/AV updates;
• Perform disk partition Management;
• Configure LAN/NIC;
• Carry out annual inventory on computer park of the college (indicating materials and equipment for refurbishment);
• Inventory of all PC hardware and software, virus protection;
• Inventory of network equipment;
• Participate in tender for computer equipment renewal:
• Indicate technical specifications;
• Approve and control maintenance service activities performed by subcontractors who have been contracted for regular technical assistance on annual basis by the college;
• Take part in finalizing subcontracting technicians contract;
• Installation of network hardware and software;
• Maintenance and troubleshooting of Routers, Switches, Access points, VoIP equipment (VoIP phones, IP-PBX);
Provide periodic report as required;
• Perform any other task assigned by his/her supervisor related to his/her responsibilities.
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Minimum Qualifications
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Advanced diploma in Software Engineering
0 Year of relevant experience
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Advanced diploma in Computer Science
0 Year of relevant experience
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Advanced diploma in Computer Engineering
0 Year of relevant experience
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Advanced diploma in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in Software Engineering
0 Year of relevant experience
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Bachelor’s Degree in Computer Science
0 Year of relevant experience
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Bachelor’s Degree in Computer Engineering
0 Year of relevant experience
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Bachelor’s Degree in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in Information Management Systems,
0 Year of relevant experience
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Advanced Diploma in Information Management System
0 Year of relevant experience
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Bachelor’s Degree in Telecommunication Engineering
0 Year of relevant experience
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Advanced Diploma in Telecommunication Engineering
0 Year of relevant experience
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Bachelor’s Degree in Electronics Engineering
0 Year of relevant experience
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Bachelor’s Degree in Computer Science with Education
0 Year of relevant experience
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Advanced Diploma (A1) in Electronics Engineering
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Resource management skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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Analytical skills;
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