IT Help Desk Officer Under Statute at IPRC KIGALI: (Deadline 31 October 2023)
Job description
Troubleshooting Technical Issues in the Computer Lab: responsible for troubleshooting technical issues that arise with hardware, software, and other IT equipment. Must be able to identify the root cause of the problem and provide a solution to resolve the issue.
Providing Technical Support: must provide technical support to students and staff with their IT equipment (Computers only), by explaining technical concepts in simple terms and provide step-by-step instructions to resolve technical issues.
Maintaining and Updating Technical Documentation: must maintain and update technical documentation, such as user manuals and help guides, to ensure that they are accurate and up-to-date.
Managing IT Assets: responsible for managing IT assets, such as computers, printers, and other equipment. Must ensure that all IT assets are properly configured, maintained, and secured.
Managing User Accounts: responsible for managing user accounts, such as creating new accounts and resetting passwords for safe and efficient use of internet packages.
Monitoring IT Systems: responsible for monitoring IT systems, such as servers and networks, to ensure that they are running smoothly and that there are no security threats or issues.
Providing Excellent Customer Service: must provide excellent customer service to students and staff who may be frustrated by or confused with their IT Devices. Must be patient, empathetic, and able to communicate technical information in a clear and concise
Minimum Qualifications
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Advanced diploma in Software Engineering
0 Year of relevant experience
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Advanced diploma in Computer Engineering
0 Year of relevant experience
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Advanced diploma in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in Software Engineering
0 Year of relevant experience
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Bachelor’s Degree in Computer Science
0 Year of relevant experience
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Bachelor’s Degree in Computer Engineering
0 Year of relevant experience
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Bachelor’s Degree in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in Electronics and Telecommunication Engineering
0 Year of relevant experience
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Bachelor’s Degree in Information Management Systems,
0 Year of relevant experience
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Advanced Diploma in Information Management System
0 Year of relevant experience
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Advanced Diploma (A1) in Software Engineering
0 Year of relevant experience
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Electronics and Telecommunication Engineering
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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knowledge of computer modeling software
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Ability to use land use planning technical equipment and computer aided softwares: GPS tools, GIS, Stata/SPSS; Archcad, etc
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Writing skills and proven competence in the use of computer software applications (MS Word, MS Excel, ArcGIS, AutoCAD, HEC RAS) and other hydraulic analyses application for gravity and pressurized irrigation systems with tools for irrigation system evaluation, design, and operational analysis
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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Demonstrated knowledge of the required computer applications and software for budgeting and reporting;
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Ability to handle computer related applications such as SPSS, STATA, Epi info and E-views;
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Ability to use relevant computer and other software applications
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Computer Skills
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To have advanced knowledge in computer programming software.
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Having competent use of computers
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Computer knowledge (Ms Work, Power Point and Internet skills)
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Computer literate (Excel, Word, PowerPoint etc.)
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Computer literate (MS Office, MS Project, AutoCAD, or related software)
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Computer Literacy (office, web based tools)
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Ability to apply basic computer knowledge
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