IT Help Desk Officer Under Statute at NATIONAL HUMAN RIGHTS COMMISSION (NHRC): (Deadline 28 September 2023)

IT Help Desk Officer Under Statute at NATIONAL HUMAN RIGHTS COMMISSION (NHRC): (Deadline 28 September 2023)

Job description

Ensuring ICT equipment are in good condition

 Make inventory of ICT equipment
 Prepare Maintenance plan of ICT equipment
 Conduct maintenance(curative and preventive) of ICT equipment
 Guarantee purchase and related equipment meets the appropriate specifications and required standards

Ensuring the reliability and scalability of the network
 Troubleshoot problems with network and security infrastructure , including routers, switches, firewalls, VPN, proxy servers and make corrective actions when necessary
 Deploy, monitor and troubleshoot local area networks using a variety of network equipment, software and protocols
 Monitor network traffic to identify problems and make capacity planning recommendations with the help of the NMS (Network Management System) and monitoring tools

Managing Website and database
 Regular updating the website
 Website backup and upgrade
 Website security

Proving ICT Training and support services to staff
 Assess user capacity and suggest training and area in need of improvement
 Create material and presentations for trainings and reports
 Conduct training of employees on both computer software and ICT systems
 Offer ICT support services to staff on both hardware and software

Ensuring Data management and Security
 Create data recovery/backup system
 Effective functioning of internal messaging function and internal access
 Install, update and upgrade regularly computer softwares (Antivirus, OS…)