IT Product Developer at Development Bank of Rwanda (BRD): ( Deadline 6 August 2022)

Background Information

Job Title:  IT Product Developer

Job Level:  JG6

Department: IT & Digital Innovation

Duo Reports to: Functionally to Manager IT & Digital Innovation Administratively to AFFIR Project Coordinator

Direct Reports: N/A

Indirect Reports: N/A

Contract terms: 5years renewable fixed term 

Purpose of the Job:

The purpose of the job is to manage the process of developing a product or enhancing existing products to meet customer expectations effectively.

Main Responsibilities of the Job: 

• Conduct market research, collaborating with business units, technical, and developing prototypes.
• Identify and Understand customer and the larger business objectives that a product or feature will fulfill, articulates what success looks like for a product, and rallies a team to turn that vision into a reality by synthesizing opportunities.
• Work with Head, Ops, and the respective Division representatives to develop comprehensive digitalization plan using services system design approach
• Gather user requirements, analyze, and propose a digitization roadmap and master plan which include process improvement workflow and necessary data collection for analysis to support a measurable outcome in operational efficiency, optimization, and improved service level
• Apply creativity and innovation to figure out whether the product could be the solution
• Engage customers to ensure that the digitalization plan create the right value proposition to them
• Conduct client interviews to understand clients’ experience and pain points
• Integrate input from multiple channels, including customer research and stakeholder requirements, into product priorities and requirements
• Prioritize projects and features based on impact and alignment with the team’s long-term goals and strategy
• Design, build, launch, and assess (Minimum Viable Product) MVPs Analyze MVP and experiment data and synthesize into findings and actionable insights
• Test whether the solution product is viable, worth pursuing and liked by the target users.
• Identify and participate in new business opportunities, develop proposals and scopes of work as required.

Performance indicators

• Improved level of automation across various business processes and enhance the exploitation of opportunities provided by IT in achieving the Bank’s business objectives
• Monitor the department adherence to policies and procedures that are compliant with industry and regulatory policies
• Assess and qualify internal software application needs through process reviews with internal users; gather and document functional and business requirements
• Timely and effective implementation of IT projects
• Documented system and application procedures
• Timely and 100% resolution of user digital transformation projects
• Development of automated solutions and integrated ecosystem

Working relationships

• Heads and user departments
• Senior Managers, Managers & Division Lead

Professional, academic qualifications and experience

• Bachelor’s Degree in Computer Science, Product design or a related field
• Research and forecasting skills
• Proven working experience as a product developer or in related field.
• Be comfortable using prototyping tools and design software
• Work well within a team.
• Proven experience overseeing all elements of the product development lifecycle
• A minimum of five (5) years’ experience in IT Product Development role or related fields

Core competencies

Competencies shall include but not limited to:

• Experience of Business process Improvement aligned to support digital strategy
• Effective problem-solving skills to ensure a quick response whenever an issue arises regarding the product design and development
• Strong knowledge on Product Design
• Business Acumen
• Knowledge of IT systems and applications
• Enterprise Resource Planning