IT Support Desktop at Engineer CCI Rwanda Ltd: (Deadline 15 August 2023)

IT Support Desktop at Engineer CCI Rwanda Ltd: (Deadline 15 August 2023)

IT Support Desktop at Engineer CCI Rwanda Ltd: (Deadline 15 August 2023)

Level 1: IT Support Desktop Engineer – CCI Rwanda Ltd

Job Summary:

Join our team as a Level 1 IT Support Desktop Engineer to provide technical support for desktop systems, network management, and server operations.

You will play a vital role in ensuring the smooth functioning of our IT environment, resolving technical issues, and collaborating with higher-level support teams to prevent system downtime.

Responsibilities:

  • Onsite analysis, diagnosis, and resolution of desktop problems for end users.
  • Perform troubleshooting diagnostics using tools like pings, trace routes, and screenshots.
  • Set up desktop computers, peripherals, and test network connections.
  • Ensure proper installation of campaign-specific images and vLAN configuration.
  • Provide remote support for work-from-home users, including VPN setup and assistance.
  • Manage Windows updates, patches, and optimization of devices.
  • Install, update, and maintain FortiClient security software.
  • Collaborate with vendors for escalated issues and coordinate support requests.
  • Assist in user and hardware movement, as well as campaign relocations.
  • Perform User Acceptance Testing (UAT) and deployment for projects.
  • Support network infrastructure maintenance and upgrades.
  • Proactively maintain equipment to prevent downtime and reduce risks.
  • Configure and support terminal servers in VMware virtual environments.
  • Provide end-user training on software, hardware, and peripherals.

Skills and Qualifications:

  • Experience troubleshooting Windows and MAC systems, and mobile devices (iOS/Android).
  • Proficient in hardware and software diagnosis and troubleshooting.
  • Familiarity with Active Directory, MS Exchange, Microsoft Office 365, LAN/WAN protocols.
  • Strong computer skills, including spreadsheet, word processing, and graphics software.
  • Excellent communication, interpersonal, and presentation skills.
  • Ability to work collaboratively in a fast-paced environment.
  • Grade 12 (Senior 6)
  • A+ & N+ or IT Certificate/Diploma/Degree.
  • 2 to 4 years of experience in IT desktop support.
  • Knowledge of network equipment (routers, switches, firewalls).
  • Understanding of ITIL practices and business processes.
  • Familiarity with call centre industry or related businesses.
  • Strong problem-solving skills for complex hardware and software issues.
  • IT policies, procedures, and best practices

HOW TO APPLY

All applications must be sent via email to bethia.manzi@ccirwanda.com and must be received no later than Tuesday, 15th August 2023, and must contain a CV, Application letter, and Degrees.

Only Shortlisted candidates will be conducted for further assessment.

 






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