JOB AT Andela : Technical Success Manager
About Andela
Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, Kampala and Kigali. Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage.
Andela extends engineering teams with world-class software developers. We recruit the most talented developers on the African continent, shape them into technical leaders, and place them as full-time distributed team members with companies that range from Microsoft and IBM to dozens of high-growth startups.
We have a vision to train 100,000 world-class developers in the next 10 years – and we want you to help make it happen
About the Technical Success Manager role:
As a Technical Success Manager, you will primarily manage Developers placed on engagements with Partners, and ensure that teams are working well together. You would walk a very fine line between the Success of our Partners and the Success of our Developers. Our Partners operate in a wide-range of industries, but their common thread is that they create mobile and/or web-based products that bring value to their customers through the use of technology. As a key Partner-facing member of Andela’s Partner support team, you will be responsible for providing team and engagement support in relevant areas. Our core consulting model is embedded software developers and teams. Distributed work environments are growing in popularity but the lack of physical proximity still brings unique operational challenges. No two days will ever be alike, variety will be constant. With your knowledge of business, technology, remote communication and agile project management, you will help make the distance between our engineers and their teams—thousands of kilometers in most cases—feel like a logistical afterthought.
Key Responsibilities
The specific responsibilities of the Technical Success Manager position include:
Direct Management of up to 20 Developers embedded within global Partners, to ensure their success
Accountable for technical delivery of Developers embedded with up to 10 Partners
Collaborate with Solution Architect and Partner Experience to ensure engagement support
Primary technical delivery/quality escalation point both to Partners and Developers in terms of:
Ensuring Developer’s delivery are aligned with Partners goals and visions
Ensuring that Developers understand business context, value and impact of their tasks
Working with Developers in regards task brainstorm, decomposition and prioritization
Providing high level design support on how to solve specific coding challenges.
Performing code reviews when required
Guide the first 30-days impression relative to effective communication, on-boarding expectations etc.
Share, advocate for and promote best practices in engagements across their team
Mentor and Coach direct reports on their team
Accountable for Partner and Developer related action plans, to resolve delivery concerns
Support Success via reporting compliance using key internal tools
KPI monitoring/review to enable Partner/Team/Developer success and compliance
Collaborate on Developer’s Performance Management: tracking, plans, process, review, survey
Support the Senior Success Manager (SSM) on strategic, operational, and team areas
Effective collaboration with other Success Managers (Success Operations, Consultant Manager etc.)
Qualifications & Characteristics
As the ideal candidate for this role you:
May have a 4-year degree in Engineering, Computer Science or related field from accredited University
Have at least 4 years experience working in software development, technology consulting etc.
Are proficient in at least one of the following stacks:
Ruby/Ruby on Rails
PHP/Laravel/Lumen
Python/Django/Flask
Java/Android
JavaScript/MEAN/PEAN/PREN
iOS/Swift
iOS/Objective C
Have a strong understanding of agile software development techniques
Have experience working remotely as an effective member of a team
Have vibrant personality and exceptional communication skills (English, verbal and written)
Have a strong desire to coach and mentor Developers
Have ability to build rapport and communicate with individuals from diverse cultural backgrounds
Have excellent interpersonal skills
Have strong leadership skills
Are motivated by our mission to advance human potential
Are passionate about evolving technology landscape and its use to solve business problems
Have the ability to learn new things fast enough to amaze your friends and family
Benefits & Compensation
Full-time compensation
Full medical coverage
Breakfast, lunch and snacks provided daily
Beautiful working environment
Opportunity to work with the brightest minds on the planet
Oh, and a chance to change the world!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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