JOB AT AT UNIVERSITY TEACHING HOSPITAL OF KIGALI : Senior customer care : ( Deadline : 16 July 2019 )
Job Description
1. Maintain a thorough knowledge of all departments, our hospital network, services deliveries so that customers are provided with accurate information on the provider and proceed general queries with confidence at all times.
2. Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders of Ethic committee leader.
3. To establish excellent relationships of health care providers to managers of the hospital.
4. To conduct regular visits to the frontlines at the point of service & to listen to their concerns and feedback
5. Ensuring Customer image outside CHU
6. Make a weekly report on claims or complaints from customers
7. Make a weekly, monthly, quarterly and annual report on the evaluation of activities
8. Submit monthly, quarterly and annually report to the supervisor
9. Perform other related duties as required
Job Profile
A0 in social work, sociology, clinical psychology or public health with background in health sector.
Kindly Note
All Jobs and Opportunities Published on mucuruzi.com are completely free to apply. A candidate should never pay any fee during the recruitment Process. Even if mucuruzi.com does its best to avoid any scam job or opportunity offer, a job seeker or an opportunity seeker is 100% responsible of applying at his own risk.
Check well before applying, if you doubt about the eligibility of any offer do not apply and notifie to mucuruzi.com via this email: [email protected] and remember to never pay any fee to have a job or get any opportunity, if you do so, do it at your own risk.
