JOB AT BBOXX Rwanda : Technical Support Coordinator : ( Deadline : 12 May 2019 )
BBOXX Rwanda – Technical Support Coordinator
JOIN THE SOLAR REVOLUTION!
BBOXX Capital Rwanda started its journey 5 years ago as a distribution entity, responsible for seeing the BBOXX line of products reach end-users in Rwanda and ensure they satisfy their clients’ electrification needs. The BBOXX product portfolio to date has focused on providing affordable, upgradeable solar solutions and appliances to meet off-grid customers’ energy needs through Pay-As-You-Go schemes. With over 150,000 systems deployed so far, we have 600+ staff – working across 5 offices in the UK, China and East Africa – who are waking up every morning to work with BBOXX to provide Next Generation Utility services. Many years on – BBOXX Rwanda continues to work in close cooperation with the BBOXX family of companies – assisting in expanding their profile of off-grid products offered – moving into cooking (biogas & LPG), DC solar, electrical appliances and beyond!
ROLE PROFILE
Title: Technical Support Coordinator
Reports to: BBOXX COOK Biogas Product Associate
Location: Kigali, Rwanda
Duration: 15 Months
Role Purpose: BBOXX Africa Management Ltd and BBOXX Capital Rwanda successfully applied for a grant from Energy and Environment Partnership Africa (EEP Africa) to pilot 600 household biodigesters for cooking in rural and peri-urban Rwanda over 18 months. Therefore, the project consortium requires a Technical Support Coordinator who will oversee the training of digester technicians, coordination of biodigester installation, repair, and maintenance as well as assist in supporting the creation of a technical services program.
KEY RESPONSIBILITIES
Training of technicians in the proper installation and use of BBOXX’s biogas product range
To become the knowledge centre of BBOXX’s biogas product range in BBOXX Rwanda
To train technicians to install and maintain household biodigesters
To remotely assist technicians in troubleshooting biodigester problems and issues
Ensure digester installation and maintenance is performed in a timely and professional manner
To assist in designing and implementing digester installation processes with BBOXX Africa Management Ltd
To coordinate biodigester deliveries and installations with technician teams
To create and implement client digester maintenance schedules
Assist in designing and implementing technical service processes
In collaboration with BBOXX Africa Management Ltd
Map the entire customer experience and identify bottlenecks
Consider and assign resources (HR, vehicles, equipment, etc) and finances required to fulfill the desired customer’s experience
Assist in identifying households for biodigester pilot from BBOXX’s existing client base
To help design and distribute surveys for BBOXX’s existing customer base to gain insight on the behavior of energy consumption and waste generation
To help create the profile of the ‘perfect biogas client’
Work closely with BBOXX Africa Management Ltd’s Biogas Associate for process design and general project implementation
REQUIREMENTS
Bachelor’s degree in business management, engineering or related study
At least 2 years of experience working in operations, logistics or project management
Good practical skills in arranging and performing training and focus groups
Attention to detail and excellent project management skills
Ability to interact, communicate and present ideas effectively at all levels of an organization
Ability to work under pressure, and in a flexible manner
Professionalism regarding time and deadlines
Experience working in an East African or similar market is beneficial
Experience with clean cooking technology or biogas technology is beneficial
Experience in working with business cases and in a project management environment is beneficial
PROFILE:
EXCELS AT PROJECT MANAGEMENT: Ability to multi-task, with strong project management and decision-making skills.
ENJOYS LEARNING ABOUT CUSTOMERS: Enjoys talking to customers and learning about their lives, challenges, and needs.
EXCITED ABOUT NEW PRODUCTS AND NEW TECHNOLOGY: Loves interacting with and testing new products and gathering customer feedback to make them even better.
ANALYTICAL MINDSET: Understands complex interrelationships
READY FOR NEW CHALLENGES: Enjoys facing new challenges and problems on a daily basis. Excels in an environment that is unpredictable but exciting.
HARD WORKING AND MOTIVATED: Willing to put in the effort to really do the job well. Internally motivated and ready to learn new skills and develop with the company.
Deadline: 12th May 2019 13hrs.
How to apply:
Send your CV & Degree to careers.rwanda@bboxx.co.uk
Must put the position you are applying for in the subject line. Failure to do this, your application shall not be considered.
Only Shortlisted candidates will be invited for an interview
Kindly Note
All Jobs and Opportunities Published on mucuruzi.com are completely free to apply. A candidate should never pay any fee during the recruitment Process. Even if mucuruzi.com does its best to avoid any scam job or opportunity offer, a job seeker or an opportunity seeker is 100% responsible of applying at his own risk.
Check well before applying, if you doubt about the eligibility of any offer do not apply and notifie to mucuruzi.com via this email: mucuruzi2016@gmail.com and remember to never pay any fee to have a job or get any opportunity, if you do so, do it at your own risk.
