JOB AT BBOXX Rwanda : Technical Support Coordinator : ( Deadline : 16 May 2019 )
JOB ADVERT
BBOXX Energy access in sub-Saharan Africa is a significant problem, with more than 600 million people currently without mains electricity supply. For example, in Rwanda, 9.5 million people or 81% of the population cannot access mains electricity, which has a negative impact on the quality of life and limits people’s chances of achieving economic prosperity.
BBOXX is helping to address this issue by providing off-grid communities in developing countries with smart, affordable and clean energy solutions. BBOXX customers typically use a Pay-As-You-Go payment method, which offers more access to people who are able to have electricity at home at a price they can afford. To date BBOXX has installed more than 150,000 systems and provided around 750,000 people with access to energy. We are the leading global off-grid solar company, and are fully vertically integrated, controlling every part of our customer experience.
We invite you to join us on this journey to electrify the off-grid world!
BBOXX Capital Rwanda wishes to recruit qualified and self-motivated staff to work in the following position;
POSITION: Retail Supervisor
a) Reports to: Retail Area Manager
b) Location: Shop and field
Purpose: As a Retail Supervisor you will be driving the key metrics of a shop: Grow shop portfolio, by ensuring the acquisition of quality customers, run sales, installation and repossession to ensure a good Utilization rate. You will have the opportunity to build and manage a network of agents, technicians and one shop manager. This an opportunity given for very strong performers to build up the skills of a manager and later on move up in the organization.
c) Profile
Ability and desire to sell
Excellent communication skills
A positive, confident and determined approach
Resilience and the ability to cope with rejections
A high degree of self- motivation and ambition to deliver results
The skills to work both independently and as part of a team
Capacity to flourish in a competitive environment
You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
d. Responsibilities
Drive the shop towards profitability (Return on Investment) by ensuring that both action and acquisition costs are maintained within the acceptable norm
Create and maintain an incredible sales team
Meet the sales objectives through careful planning and motivating your team
Meet the technician target through a laser focus on efficiency
Meet the operational standard we expect at the shop
e. Tasks
Responsible for new customer acquisition across a defined area
Hiring agents who are very effective sellers and good representative of BBOXX
Training agents to offer an incomparable customer service
Managing the schedule of agents and motivating them to reach new heights
Supporting and coaching agents in the field when needed (e.g. group presentation)
Monitoring their performance against objectives and take necessary actions
Organizing the agent network geographically
Responsible for technicians performance
Managing the schedule of technicians and motivating them to reach new heights
Monitoring their performance against objectives and take necessary actions
Responsible to implement a marketing strategy in coordination with Retail Area Manager
Responsible for the operations at the shop
Supervise the Shop Manager, organize shop workflow
Report to the Retail Area Manager about the shop results
f. Perks:
A relentless commitment to training our staff and the opportunity to move up in the organization
Working with the best people in the sector
Making an impact for millions in the dark and being part of the Next Generation Utility company
g. Compensation:
Base compensation and performance bonus based on results
h) Person Specification
Have a university diploma and 2 years of working experience
Have prior experience in sales management, we are not looking for the “striker” of a football team but for the head coach
Be willing to live in rural areas, the role is set in rural areas, you will be located at a shop which are in secondary towns
Be proficient with the Microsoft Office Suite
Deadline: Friday, 16th May 2019 at 13.00 hours
How to apply:
Send your CV & Degree to careers.rwanda@bboxx.co.uk
Must put the position you are applying for in the subject line. Failure to do this, your application shall not be considered.
Only Shortlisted candidates will be invited for an interview
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