JOB AT Britam Insurance Company (Rwanda) Ltd : UNDERWRITING ASSISTANT : ( Deadline : 16 June 2019 )
VACANCY: UNDERWRITING ASSISTANT
REPORTING TO: MEDICAL BUSINESS MANAGER
Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The Group has interests across the East African Region and offers a wide range of financial products and services in Insurance, Asset Management, Banking, and Property. The product range includes life, health and general insurance, pensions, unit trusts, investment planning, wealth management, off-shore investments, retirement planning, discretionary portfolio management, property development, and private equity.
We wish to fill the above position in our Rwanda Subsidiary – Britam Insurance Company (Rwanda) Ltd. Only Rwandese candidates are eligible.
Female candidates are strongly encouraged to apply.
Key Responsibilities
Assess the proposed risk within set standards;
Issue quotes based on set underwriting guidelines;
Review proposal form;
Release policy documents to clients;
Request for medical cards within a set procedure;
Communicate with clients on the renewal terms;
Liaise with intermediaries, partners and direct clients on issues relating to their policies;
Generate renewal notices for all renewal business;
Keep detailed and accurate records of policies underwritten and decisions made;
Maintain high standards of customer service-responding to clients enquiries (walk-in clients, telephone and emails);
Perform any other duties as may be assigned from time to time.
Key performance measures
Customer retention ratio
Loss ratio
Operational losses
Customer satisfaction index
TAT on inquiries
Knowledge, experience, and qualifications required
Bachelor’s degree (insurance option preferred)
At least, one year experience in the insurance industry
Professional qualification in Insurance (ACII) will be an added advantage.
Working Relationships
Accountable to Medical underwriting Manager
Required to liaise and work closely with the other departments as may be necessary
Britam customers
Britam Partners
Essential Competencies:
Technical and functional competencies
Knowledge of underwriting processes and procedures
Technical competence in underwriting insurance risks
Knowledge of insurance regulatory requirements
Core competencies
Excellent customer service skills
Communication skills
Building relationships
Develops Self
Solves Problems
If you believe you are the right candidate for the above position and can clearly demonstrate your ability to meet the criteria, please submit your online application to us on or before 16th June 2019,
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