Job at American Refugee Committee (ARC) : Operations Manager (Deadline: 2nd February 2018)

Job at American Refugee Committee (ARC) : Operations Manager  (Deadline: 2nd February 2018)

Job at American Refugee Committee (ARC) : Operations Manager (Deadline: 2nd February 2018)


ARC is looking for qualified, self-driven and committed individual to join its Kigali main office – in the position of Operations Manager.



Full time; based in Kigali

Key responsibilities:

  • Coordinate and plan operational activities for ARC Rwanda in collaboration with the Operations and Logistics Coordinator
  • Maintain and ensure full compliance to the Standard Operating Procedures (SOPs) and operational policies used in ARC Rwanda program
  • Ensure full compliance of operations with ARC and donor rules, regulations and policies
  • Stay abreast of relevant donor operational policies, procedures, rules and regulations and train ARC program and partner staff in these policies
  • Monitor, manage, maintain and update operations service contracts for all the ARC Rwanda related services
  • Oversee the management and maintenance of all ARC facilities (Offices, Guest Houses, Stores, Warehouses, etc.)
  • Ensure that appropriate controls and systems established for smooth operations management are adhered to, ensuring compliance with all operational policies and fraud prevention.
  • Coordinate regular market assessments to maintain accurate knowledge of local market prices and service providers for most common administration and operations goods and services
  • Prepare monthly status reports on fleet consumables including fuel,utilities, inventory and assets, contractor database and payments
  • Build the capacity of ARC operations staff to understand and utilize operations and supply chain tools and services for effective programming.
  • Supervise the warehouse manager in Kigali, and provide technical support to field based store keepers, ensuring proper warehousing, communication, assets and stock management and transportation.
  • Ensure that the vehicle fleet owned by, lent to or hired by ARC is managed according to ARC and/or donor’s policies and procedures, including efficient fuel consumption, maintenance and repairs, mileage monitoring etc.
  • In coordination with the Operations and Logistics Coordinator, monitor and report on the security situation in Rwanda on a regular basis managing all security incidents and crisis
  • Ensure safety of all ARC assets, supplies and ARC office and residential premises
  • Other appropriate duties as assigned by the Supervisor.

Minimum qualifications:

  • Master’s degree in a related field required (Operations Management, Business Administration, Development Studies, Humanitarian Logistics, etc.), with additional four years relevant work experience; or
  • Minimum six years’ experience in operations and logistics management with humanitarian or development programs at the international level in diverse settings
  • Professional certification such as CSCP, CPIM, CLTD (Highly desirable)
  • Continuous education and specialized trainings in operations and logistics management
  • Skills and knowledge in use of Information Management Systems (IMS)
  • Strong experience and technical skills in supply chain management and asset management
  • Knowledge of donor’s procurement policies (US Gov, UNHCR etc.)
  • Experience coordinating transportation providers and third parties
  • Management experience leading a team of national staff
  • Fluent in spoken and written English with aptitude in report writing. Working knowledge of Kiswahili and/or French are an added advantage.


Submit 1 page Cover letter, an updated CV (maximum three pages) and names, title and contacts of three professional referees, to include most current employer/supervisor – via email to with the POSITION applied for clearly indicated in the subject line. The deadline for submission of applications is 2nd February, 2018 at 16:30hrs.

Only applications received through the stated email address will be considered. Only shortlisted candidates will be contacted.

American Refugee Committee is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status.  American Refugee Committee complies with all applicable laws governing nondiscrimination in employment.


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