Job at COGEBANQUE: 9 Positions available (Deadline: 25 May 2018)

Job at COGEBANQUE: 9 Positions available (Deadline: 25 May 2018)


Job at COGEBANQUE: 9 Positions available (Deadline: 25 May 2018)

On behalf of Cogebanque, Right Seat Ltd. is looking for inspired innovators, self-driven and highly creative personalities to collaborate with the bank in taking it to the next level of success. If you feel you have what it takes, we would like to hear from you. Please pick one or more positions that speak to you on the list below and send us your application via email at [email protected] and copy [email protected] by 25th May 2018 with the job position you are applying for as the subject, e.g. Chief Strategy & Results Officer.

 

1. CHIEF STRATEGY & RESULTS OFFICER
Job summary
Responsible for developing and consolidating the bank’s strategic and operational plans and oversee, supervise the implementation of the bank’s strategy. This position holder will be a member of the executive committee of the bank.

 

General and Behavioral

– Drive, motivation and ability to consistently achieve results in a competitive environment.
– Strong analytical and research skills with excellent business writing, presentation and verbal communication skills.
– Effective inter-personal, leadership skills and a team player with ability to develop and foster relationship with counterparts a cross a large organization.

Education & Qualification

– A master’s degree in Business Administration or other related fields with specialization/expertise in either finance, business strategy or banking.
Experience
– Should have at least 7 years experience in banking with at least 3 years in a managerial position in a bank.



 

Organizational Strategy
– Manage and support the process of developing the bank’s strategy, operational plans and carry out monthly reviews of plans for improved service delivery and business growth.
– Coordinate the process of developing, harmonizing and consolidating the bank’s overall annual work plans in line with the strategy and strategic priorities.
– Design and implement a system for cascading the bank’s strategy to all staff in line with division/departmental operating guidelines and/or standards. Develop and coordinate the implementation /review of the corporate strategy related trainings and sensitization programs in line with bank policy and work plan.
Budgeting
– Monitor the progress and evaluate performance of business units, products, branches and agencies etc against the agreed strategic objectives
People management
– Lead and motivate the strategy and results team, ensuring excellent operational, administrative & communications management.

 

2. EXECUTIVE ASSISTANT
Job summary
Responsible for coordination and follow up of agreed management projects that may consist of a variety of innovation challenges including brand-led innovation, new business creation, new products, and strategy.

General and Behavioral
– Thorough knowledge and use of relevant computer processes (Word, PowerPoint, Excel, e-mail and internet)
– Integrity and Confidentiality
– Team building skills
– Analytical and problem solving skills
– Decision making skills
– Communication skills
– Time management skills.

Education & Qualification

 

– Degree in Business Administration, Commerce, Business Computing or related field.
Experience
– At least 3 years experience as Executive Assistant with emphasis on project coordination.

 

Coordination
– Develop healthy working relationships with department heads and teams by providing support including facilitation, tracking and reporting on projects
– Support change management in managing resource allocation, including adjustments based on emerging business or technical opportunities and challenges
– Assist with establishing project stakeholder management plans and implementation of the communication framework
– Update the CEO on progress of all Bank projects.
Project support

 

– Responsible for the establishment and management of a project management methodology incorporating structures, standards, processes, documentation and reporting which is agile, fits the needs of the project and puts emphasis on the quality of decision making and timely project delivery.
– Establish and manage processes supporting the Project Steering Committee or similar committees, streamlining communications between Project Managers and project sponsors and empowering the committee to engage in meaningful and efficient debate of priorities and resource availability.
– To support and provide administrative and secretarial assistance to the Chief Executive Officer, as well as undertake tasks associated with executive duties by managing all matters pertaining to CEO’s office.

 

3. ORGANISATION METHODS OFFICER
Job summary
Responsible for undertaking, reviewing and updating processes, procedures, policies by analyzing existing and proposed methods and procedures such as operational procedures and recommending process automation.

 

General and Behavioral
– High level of creativity and innovation
– Good planning and organization skills
– Excellent analytical skills
– Good problem solving and analysis.
Education & Qualification
– At least a Bachelor’s Degree in Business Administration, Banking, Economics or other related field
Experience
– Minimum of 4 years experience in a Banking Operations role

 

Policy/Process Review
– Assist in the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of the Bank’s resources
– Analyzing and evaluating current systems & structures
– Reviewing Bank processes in line with business objectives and customer satisfaction. Recording and analyzing organizations’ workflow charts, records, reports and Manuals
– Prepare and recommend proposals to revise methods and procedures, alter work flows, redefine job functions and resolve organizational problems
– Review operational procedures and advising of departures from procedures and standards. Review Bank policies and procedures in line with BNR regulations and make recommendation to management.

 

4. CONTACT CENTRE & CUSTOMER SERVICE MANAGER
Job summary
To Plan, coordinate implementation and review of the customer service strategy of the Bank in line with customer service standards, the strategic business goals and the customer expectations.

 

General and Behavioral
– Good leadership skills
– Sufficient knowledge of modern management techniques and best practices
– Personal qualities such as: autonomy, dynamism, efficiency and efficacy
– Ability to work under minimal supervision
– Excellent oral and written communication
– High level of creativity and innovation
– Good planning and organization skills
– Good problem solving and analytical skills

– Excellent relationship building and networking.
Education & Qualification
– At least a Bachelor’s Degree in Business Administration, Banking, Economics or other related field
Experience
– Minimum of 5 years experience in a Banking Business development role

– Develop and coordinate review of the Bank’s customer service strategy, generate periodic reports, in line with the Bank’s core values, the strategic goals, the existing Service Level Agreement and best practice.
– Develop and review the customer standards, generate bank wide periodic reports on compliance in line with the Bank’s products range and overall strategy.
– Define expectations, monitor and evaluate performance and development of customer service staff in line with performance management guidelines.
– Plan, monitor and implement customer service training/sensitization programs for the staff in line with the

identified training needs, the customer expectations, service standards, the training calendar and the Bank’s customer service strategy.
– Develops call center systems by developing customer interaction and voice response systems, and voice networks designing user interfaces developing and executing user acceptance test plans planning and controlling implementations.


– Maintains and improves call center operations by monitoring system performance identifying and resolving problems preparing and completing action plans completing system audits and analyses managing system and process improvement and quality assurance programs installing upgrades.
Man Power Planning
– Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees.

 

5. HUMAN RESOURCES BUSINESS PARTNER
Job summary
To align business objectives with employees and management in designated business units and serve as a consultant to management and staff on human resource-related issues.

 

General and Behavioral
– Advanced people management skills
– Ability to work under minimal supervision
– Excellent oral and written communication
– High level of creativity and innovation
– Good planning and organization skills
– Excellent analytical skills
– Good problem solving and analysis
– Excellent relationship building and networking
Education & Qualification
– Bachelor’s degree in Human Resource Management, social sciences, organizational/occupational psychology or other closely related field
Experience
– 5 years experience in Human Resources management in a financial institution

 

Business alignment
– Collaborate with the business to fully understand its objectives and identify the current and future human resource needs
– Work with Directors and Heads of Department to develop and maintain the succession plan and talent pipeline including resourcing as required by the business to achieve its objectives
– Ensure job descriptions communicate areas of accountability, responsibility and evaluation of performance
Recruitment and selection
– Develop Recruitment & Selection strategies that ensure the right skills, right people are available for business performance. Determine sourcing strategies to address the human resource needs and gaps identified
Employee engagement
– Provide efficient, timely and responsive HR services. Conduct employee engagement surveys and measure employee satisfaction.
Performance management
– Coach managers on performance management issues. Liaise with the Learning, Development and Performance unit to support staff to meet their training and development needs
Change management
– Participate in implementation of new/ improved HR policies, procedures and processes

 

6. PUBLIC RELATIONS AND COMMUNICATIONS MANAGER
Job summary
Plan and direct public relations programs designed to create and maintain a favorable public image for the Bank. Communicate programs, accomplishments and/or points of view and manage media relations.

 

General and Behavioral

– Ability to work under minimal supervision
– Excellent oral and written communication
– High level of creativity and innovation
– Good planning and organization skills
– Excellent analytical skills
– Good problem solving and analysis
– Excellent relationship building and networking. Education & Qualification
– Bachelor’s degree in Human Resource Management, social sciences, organizational/occupational psychology or other closely related field
Experience
– 5 years experience in a communications related role.

 

Communications and events management



– Develop and manage the Communications and Corporate Social Responsibility plan and budget of the Bank.
– Develop the Banks editorial content and formal communications framework. This includes the development/drafting of the Bank’s key communications to ensure that they support all bank activities and initiatives.
– Review and update the Bank’s Communications and Corporate Social responsibility policies and procedures. Ensuring that all policies and procedures protect the interests of the bank and all/ potential risks are identified and mitigated against. Monitor the media houses and various social media platforms.
– Manage special events and represent the Bank at external events
Corporate social responsibility
– Develop the budget Implement the banks’ Corporate Social Responsibility strategy.
Relationship Management & Team leading
– Identify and develop suitable strategic partnerships and linkages to ensure that efficient channels of communication are formed to enable the achievement of the Banks Strategic objectives.
– Manage the performance and development of the team to ensure improved performance and growth.

 

7. DATA ANALYST
Job summary
Mind and analyze large datasets, draw valid inferences and provide them to management for better business decision making.

 

General and Behavioral
– Strong mathematical and analytical skills
– High level of attention to detail
– Excellent oral and written communication
– Ability to work under minimal supervision
– High level of creativity and innovation
– Good planning and organization skills
– Excellent relationship building and networking
Education & Qualification
– Bachelor’s degree in Computer Engineering, Mathematics or related field
Experience
– At least 3 years experience in a data analyst role including at least 2 years in data mining.
– Knowledge of programming languages such as SQL or oracle

 

Data Analysis
– Develop and implement data collection and analysis systems and other strategies that optimize statistical efficiency and quality.
– Set up and maintain automated data processes.
– Prepare complex financial analyses and models to aid in management decisions.
– Conduct surveys and research on various aspects such as bank’s tariffs, branch networks and product services. Provide facts and trends identified to management to facilitate decision making.
– Use data to create models that depict trends in the customer base and the consumer population as a whole
– Work with the Directors and Heads of departments to create a prioritized list of data needs for each business segment
– Assist departments in producing and tracking key performance indicators

 

8. HUMAN RESOURCES MANAGER
Job summary
Responsible for ensuring that the overall administration, coordination, and evaluation of human resources plans and programs are realized.

 

General and Behavioral
– Advanced people management skills
– Project management – develop project plans, coordinate projects, completes projects on time
– Ability to work under minimal supervision
– Excellent oral and written communication
– High level of creativity and innovation
– Good planning and organization skills
– Excellent analytical skills


– Good problem solving and analysis
– Excellent relationship building and networking
Education & Qualification
– Bachelor’s degree in Human Resource Management, social sciences, organizational/occupational psychology or other relevant degree
– Post graduate qualification in Human Resource Management
Experience
– 6 years’ experience in Human Resources management in a financial or business context where best practice in HR will have been demonstrated

 

Human Resource Planning
– Develop and administer human resources plan and procedures in line with the bank’s overall strategic objectives
– Contribute to the development of HR department goals, objectives, and systems
– Create and maintain strategic relations with networks, institutions (universities) for creation of sourcing pools
– In line the HR plan, work with Unit heads and Directors identify recruitment needs.
Performance management, Learning & Development
– Manage the implementation of the Bank’s performance management system, talent development mechanisms and succession planning programmes
– Develop and implement effective Learning and Development Programmes and Policies to ensure that staff are fully competent for their roles
Manage staff benefits administration
– Work with Management to create an environment that motivates staff. Facilitate Management in communicating the shared vision, enabling employees to understand individual contribution to organization purpose, management and leadership style and robust internal communication forums.

 

9. PRODUCT DEVELOPMENT & INNOVATION OFFICER
Job summary
The Product Development and Innovation Officer is responsible for Administering and Managing the Bank’s Product Development and Research activities across the bank.

 

General and Behavioral
– Financial analysis
– Project planning and management
– Communication (Verbal and written)
– People management and leadership skill
– Data analysis
– Planning skills.
Education & Qualification
– Bachelor’s degree in Computer Engineering, Mathematics or related field
Experience
– Bachelor’s degree in Business, Commerce, Marketing or related field.
– Role for fresh graduates

 

Development of new products
– Design and review concepts for new financial products
– Participate in testing product concepts with the targeted customers and staff for refine to prototype
– Present prototypes to Product Steering Committee for review and approval
– Prepare product proposals complete with financial projections and set targets
– Prepare/review product pilot tests and roll out protocols and submit these for review
– Draft Executive Committee and Board papers for soliciting new product approvals. Prepare/ review product FAQ’s and Answers write ups for both existing and new products
Product performance monitoring
Competitor analysis
– Review Financial Institutions(Commercial Banks, MDIs and Credit Institutions) year-end financial performance analysis reports
Feasibility studies for new service outlets (Branches, Service Centers and off-site ATMs)
– Review draft proposals for feasibility studies. Participate in field data collection
– Participate in analysing data and reviewing draft reports. Preparation of financial projections for locations studied
– Prepare project proposal write-up’s for new service outlets(branches and service centres) for submission to BOU
Business and Market intelligence
– Review market trands and events
Planning and budgeting
– Draft product development and research strategic and annual operating plans
– Budget Champion for Business Development and Marketing Division.

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