Job at RSB: Customer Care Officer (Deadline: 28 November 2017)

Job at RSB: 	Customer Care Officer (Deadline: 28 November 2017)

Job at RSB: Customer Care Officer (Deadline: 28 November 2017)

Job Description

1 Receive and answer telephone calls and orient them accordingly;
2 Receive RSB clients and provide orientation;
3 Examine incoming mails/couriers for completeness;
4 Answer inquiries about Services offered in RSB;
5 Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly;
6 Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking;
7 Troubleshoot customer issues over the phone;
8 Maintain a balance between institution policy and customer benefit in decision making;
9 Handles issues in the best interest of both customer and the institution.

Job Profile

A0 in Communication, Public Relations, Journalism, Marketing, Linguistics and Literature
Key Technical Skills & Knowledge required:

– Customer care skills;

– Public relations and interpersonnal skills

– Computer Skills;

– Good Communication Skills;

– Report writting & Presentation Skills;

– Analytical Skills;

– Interpersonal Skills;

– Time management Skills;

– Negotiation Skills;

– Team working Skills

– Problem Solving Skills;

– Fluency in Kinyarwanda, English and/ or French; knowledge of all is an advantage

 

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