Manager – Customer Experience and Digital transformation at MTN Rwanda: (Deadline 18 August 2023)
About MTN Rwanda
MTN Rwanda is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER. We are an equal employment employer with a strong culture that is forward-looking and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends. MTN Rwanda is therefore Internally and Externally recruiting a highly competent and self-motivated individual for the Position below in Consumer Department
- Responsible for the digital transformation strategy for delivery & operationalization of customer self-service capabilities to reduce human assisted interactions to improve customer experience.
- Lead the execution of the digital transformation initiatives and the Digitalization of high-volume customer journeys in MT for a superior
- Customer experience across various business units.
- Lead the delivery of Processes Automation centered around the digitalization of customer journeys.
- Custodian of the Digital customer experience and ensuring MT digital touchpoints have a great UX.
- Responsible for gathering insights from customer analytics, customer interactions, customer feedback, market intelligence and industry trends and proposing digital solutions to improve customer experience.
Job Requirements
- Bachelor’s degree in Business or IT related field
- Minimum of 5 years of relevant work experience with at least 2 years in the field of project management and working with cross-functional teams
- A master’s degree is an advantage.
How to apply
All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials no later than 18th August 2023. Through the job application platform or send an email with requirements to: jobs2.RW@mtn.com
We strongly encourage applications from women and/or individuals with disabilities.
Note: Only qualified applicants will be contacted within 14 days of their submission.
MTN Rwanda PLC is an equal-opportunity employer.
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