Officer, IT Support at National Bank of Rwanda: (Deadline 5 July 2024)

Officer, IT Support at National Bank of Rwanda: (Deadline 5 July 2024)

Job Summary

Reporting to the Manager, IT Support, the Officer IT is responsible for acquisition, development and maintenance of applications that support the information asset of Bank.

Key Responsibilities;

• Diagnosing and solving hardware/software faults
• Manage applications in charge of tracking and storing NBR documents
• Prioritize and schedule problems and escalate problems (when required) to the appropriate staff
• Handling of incoming help requests from end users via both telephone and Manage Engine Service Desk and work on them in a courteous manner
• Installing and configuring computer systems and peripherals
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
• Technical Specification new IT equipment’s to be purchased Technical support to NBR Branches
• Requisition and quality assurance of supplied IT equipment and distribution
• Ensure continuous IT asset inventory and preventive maintenance
• Training of End users on the use of IT services
• Perform any other duties as may be directed by the Manage

• Bachelor’s degrees in computer science, Information Technology or computer Engineering.
• Female Candidates are encouraged to apply

Maximum Age:35years

Core Competencies

•  Personal drive and effectiveness.
• Ability to generate breakthrough solutions.
•  Ability to constantly deliver quality and value.
• Strong customer focus; and
• Effective Communication Skill

Primary Location

: Rwanda Country-KIGALI CITY-Head Quarters