Officer Recoveries at Development Bank of Rwanda (BRD): (Deadline 6 August 2022)

Background Information

Job Title:  Officer Recoveries

Job Level:  JG6

Department: Education Portfolio Management

Reports to: Manager, Recoveries

Direct Reports: N/A

Indirect Reports: N/A

Contract terms: Open ended

Purpose of the Job: 

The purpose of the job is to undertake the recovery of student loans, contributing towards the creation of a sustainable student loan program.

Main Responsibilities of the Job: 

• Compile and analyze loan beneficiary data providing clean data that supports recoveries
• Identify new loan beneficiaries to initiate repayments through partners or field visits for increasing collections
• Verify bills to attain enhanced accuracy and reduce claims
• Analyze Bank statements to confirm deductions and funds deposited in BRD recovery accounts
• Prepare loan clearance certificates for beneficiary experience and to motivate others to pay back
• Process student loan refunds in cases of overpayment, to avoid the Government payables and to improve beneficiary experience
• Address queries from loan beneficiaries to enhance beneficiary satisfaction
• File documentation used in the recoveries process to enhance ease in access and to avoid loss of information
• Identify student loan defaulters, advising management on possible recovery solutions
• Propose new ways and strategies for education loan recovery
• Reconcile customer repayments
• Demonstrate customer relations to Beneficiaries of the students’ loans
• Ontime response to customer queries
• Be able to set strategies that will lead to achieving targets
• Be able to follow the Education department’ policies and procedures
• Be able to do inspection and identify gaps and make a detailed report on the findings of the inspection
• Portray professionalism in all his or her engagements and work activities
• Team player and a good communicator

Performance indicators

• Achievement of recovery targets
• Timeliness in responding to client queries
• Quality of files stored ease in accessibility of documentation

Working relationships

• BRD staffs
• Manager recoveries
• Heads of unit and the department
• Students
• Supporting organizations

Professional, academic qualifications and experience

• Bachelor’s Degree in Management, Economics, Business Administration, Accounting,

• A minimum of (two) 2 years in relevant field (management, accounting, etc.)

Core competencies

Competencies shall include but not limited to:

• Information systems and Data base management
• Recoveries Analysis
• Portfolio Reporting