Operations Manager at Inkomoko Entrepreneur Development: (Deadline 22 May 2023)

About the Company

Southern New Hampshire University (SNHU), in partnership with Inkomoko, has launched an online education assessment center in Kigali. SNHU, the degree-granting partner of Kepler, provides online education and therefore, online assessment to demonstrate mastery.

Founded in 2012, Inkomoko has worked with more than 60,000 entrepreneurs across East Africa, including thousands of refugee entrepreneurs, resulting in thousands of new jobs and more than $50M in new revenue in communities.

Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change and it has offices in Rwanda, Kenya, and Ethiopia.

Inkomoko partners with Southern New Hampshire University (SNHU) to offer online educational degrees to refugees in Rwanda.

Company Values

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, be a global leader.

• Achievement: push yourself to reach beyond what you previously thought possible.

• Improvement: be humble, engage in continuous growth through open & accurate feedback.

• Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive.

• We Eat Goat:  we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, urang babarengan.

About the Opportunity

The Operations Manager specifically will be responsible for:

Responsibilities

OPERATIONS MANAGEMENT & STAFF SUPERVISION

• Ensure all GEM Hub operations are carried on in an appropriate, cost-effective way

• Improve operational management systems, processes and best practices

• Formulate strategic and operational objectives within a hybrid environment

• Develop, implement, and review GEM Hub operational policies and procedures

• Oversee GEM Hub recruitment

• Oversee budgeting, capacity planning, scheduling and reporting

• Provide day to day support and supervision to a team of office admins and IT support staff

• Monitor and report on the weekly progress and areas of improvement of the GEM Hub and provide reports to SNHU as requested

• Consistently evaluate and conduct performance reviews of GEM Hub and New Africa Centre employees, both verbally and in writing as required for development as well as on a timeframe as requested by SNHU

Minimum Qualifications

• Master’s Degree in Operations Management, Business or related field

• Experience in management, operations and leadership

• Proven ability to take initiative and build strong productive relationships

• Ability to Identify individual and team performance opportunities

• Demonstrated ability to be flexible/adaptable in exercising judgment in a dynamic environment

• Skill working in an electronic management system

• An encouraging and respectful attitude toward all students and colleagues; “can-do” attitude

• Demonstrated level of English fluency at the academic/higher education level

• Ability to work collaboratively in a hybrid team setting

• Demonstrated fluency in use of technology, especially software applications

• Demonstrate ability to learn and utilize rapidly changing technological platforms

What You’ll Get

 Inkomoko is committed to justice, diversity, equity, and inclusion.  As we seek to reflect on the communities we serve, refugees and women are strongly encouraged to apply. As a company, we have policies that ensure fair treatment in the application process.

NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.