Product Analyst at BBOXX Capital Rwanda: (Deadline 16 February 2022)
JOIN THE FIGHT AGAINST ENERGY POVERTY!
At Bboxx, we celebrate our differences and recognize the strength in the diversity of our people. We are a global employer who believe in providing opportunities for all its employees to unlock their potential regardless of background, age, sex, race, religion, or personal beliefs.
We look to recruit individuals from all different backgrounds and encourage you to apply to roles you are passionate about, even if you need help from us to develop your skills. We strive to create an inclusive environment and regularly celebrate the diversity of our people through events arranged by our Culture Committee. Bboxx provides a workplace where you can be your authentic self and focus on our mission of transforming lives through access to energy!
Our African Head Offices are a lively, and friendly place to work, and you will be interacting with a great international team of professionals, who are passionate about ending energy poverty.
Title: Product Analyst
Location: Kigali, Rwanda
Reporting to: Repair Centre Product Manager
About BBOXX
Lack of energy access in sub-Saharan Africa is a significant problem, with more than 600 million people currently without mains electricity supply. In Rwanda, 9.5 million people, or 81% of the population cannot access mains electricity, which has a negative impact on quality of life and limits people’s chances of achieving economic prosperity.
BBOXX is helping to address this issue by providing off-grid communities in developing countries with affordable energy solutions. BBOXX customers typically use a Pay-As-You-Go payment method, which enables very low-income customers access to electricity at home that they would otherwise not be able to afford.
Your impact
The product failure rate analyst will be responsible to compute, analyze and report product failure across different markets with the aim to provide quality feedback to the Product team, QC team, and devices team to manage supplier warranty and continuous improvement of products.
What you can expect to be doing:
- Manage the entire repair dashboard.
- Develop reliable failure rate dashboards.
- Define Product Failures.
- Classify product failure rates (Mechanical, Electrical, User fault, Tampering, etc).
- Report product Failure rate analysis quarterly for all NGUs (Next Generation Utility) under SCaaS (Supply Chain as Service) and provide insights on the long-term impact of the maintenance cost and next actions to ensure continuous improvement.
- Work with the data insight team to develop and maintain the failure rates dashboards.
- Compare failure rates in different NGUs and understand what influences the variance.
- Work with the product team, QC team, and devices team to set acceptable failure rates and lifetime of products per year, set SLAs and ensure they are respected.
- Assess the cost of repair per product based on failure rates and determine when it makes sense to repair a product.
- Provide feedback to the QC team and Suppliers for continuous improvement of products.
- Track and forecast failure rates and report the impact on B2B Maintenance costs
Skills & experience we are looking for
- Degree in computer science with focus in Data Science.
- 2 years experience in qualitive analysis using SQL and Power Bi.
- Communicator with clarity in cross-culture situations
- Fluent in written and spoken English
- Analytical problem-solving skills
- Experience with off-grid solar
- Experience developing a failure rate dashboard.
- Experience with electronic hardware
- Experience with qualitative and quantitative analysis
- Fluent in written and spoken French
- Degree in Electronics engineering.
If you would like to find out more about what we are doing to transform lives through providing access to energy and services, please have a look at www.bboxx.com
Application Process
Please upload your CV and answer a few questions via our online application platform:
https://bboxx.csod.com/ux/ats/careersite/4/home/requisition/1219?c=bbox
Qualified candidates will be contacted with information regarding the next steps.
Applications are reviewed on a rolling basis, so we encourage you to apply ASAP.
The deadline for applications is February 16th, 2022.
CLICK HERE TO READ MORE AND APPLY
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