Receptionist at Mantis Akagera Game Lodge: (Deadline 15 October 2024)
JOB POSITION: RECEPTIONIST
1. Department:ROOMS DIVISION
2. Reports to:Front Office Manager
job purpose
To increase customer satisfaction by providing efficient, prompt, trouble free and courteous. Front Office services connected with arrivals, departure and in-house guests, in line with the Companies Policies & Procedures.
Position Description
Main Outputs and Responsibilities for This Position
TASKS, DUTIES & RESPONSIBILITIES
- Understanding the companies Policies, Procedures, Operational and Financial Principles and the
- components involved in the day to day running of reception.
- Performs and check cashier functions according to companies Policies & Procedures.
- Processes and check daily banking’s according to company Policies & Procedures.
- Checks that correct data is obtained from guests and updated on the Property Management System.
- Ensures that guest accounts are maintained and transactions processed during their stay.
- Performs and check cashier functions according to companies Policies & Procedures.
- Processes and check daily banking’s according to company Policies & Procedures.
- Checks that correct data is obtained from guests and updated on the Property Management System.
- Float checks is done after each shift and signed off by shift supervisor and Front Office Management.
- Ensures and check that on each shift a pit check report is completed and signed off by receptionist, shift supervisor and Front Office Management.
- Ensures and check that on each shift a rate check report is completed and signed off by receptionist, shift supervisor and Front Office Management.
- Ensures and check that on a daily basis a shift check-list is completed and necessary reports attached then signed off by shift supervisor and Front Office Management.
- Variances or queries is recorded, actioned and handed over to Front Office Supervisor and Management at all time.
- Ensures that Front Office, Audit and company Policies & Procedures are adhered to.
- Performs monthly stock takes of Front Office stationary and other related items.
- Be familiar with the monthly department budgets and targets set to achieve.
- Maintain guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between hotel guests and all Hotel departments both verbally and in writing as required.
- Fully familiarized with all the Hotel & Company Policies & Procedures, as well as all the Accor programmes offered such as Loyalty programmes, audit and service measurement programmes.
- Ensure that all requested reports associated with the department are accurate and produced on time.
- Assists with keeping records and filing systems within the Front Office department.
- Cover all shift as and when required.
- Serves on hotel committees as determined by the Front Office Manager and / or General Manager.
- Allocates rooms and issues appropriate keys
- Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment.
- Is aware, at all times, of current room status and room availability.
- Is fully aware of the relevant service concepts.
- Is fully aware of, and knows how to handle, all current and future hotel promotions.
- Minimizes loss of revenue by adhering to all established credit procedures.
- Insures all guests establish credit upon check-in.
- Monitors customer accounts to insure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information.
- Improves timeliness of cash flow by adhering to established credit and inventory control procedures.
- Receives proper approval codes for cash and credit card paying customers.
- Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
- Demonstrates teamwork by co-operating and assisting colleagues as needed
- Handles difficult situations effectively.
- Keeps effective key control.
- Is fully conversant with the Hotel Operating, Reservation, Telephone, Television, Fire Alarm System and other Front Office operating equipment.
Other Special Requirements
- To perform other reasonable duties as directed by your immediate Manager.
- To be available to work overtime at the request of Management.
Qualifications, Skills/Experience & Personal Attributes
- Bachelor Degree in Hospitality or related field
- Minimum 3 years’ experience in reception roles
- Excellent verbal communication
- Good telephone communication etiquette
- Organized and resourceful
- Customer-focused
- Active listener
- Well conversant with OPERA system
Working conditions
The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.
How to Apply:
Interested candidates should send their both application letter and well detailed CV together with certificates not later than 15th October 2024 at 05:pm via the mail: Daniel.nsengiyera@mantiscollection.com, CC: mukabalisa.marylene@mantiscollection.com
The Management.
Kindly Note
All Jobs and Opportunities Published on mucuruzi.com are completely free to apply. A candidate should never pay any fee during the recruitment Process. Even if mucuruzi.com does its best to avoid any scam job or opportunity offer, a job seeker or an opportunity seeker is 100% responsible of applying at his own risk.
Check well before applying, if you doubt about the eligibility of any offer do not apply and notifie to mucuruzi.com via this email: mucuruzi2016@gmail.com and remember to never pay any fee to have a job or get any opportunity, if you do so, do it at your own risk.
