Reservations Officer at Akagera Rhino Lodge: (Deadline 15 April 2022)
AKAGERA RHINO LODGE VACANCY ANNOUNCEMENT
JOB TITLE: Reservations Officer
REPORTING TO: The Lodge Manager
PURPOSE OF THE JOB
The Receptionist is responsible for welcoming visitors, responding to visitor/potential visitor queries promptly, collecting guest feedback, marketing the lodge, seeking and relaying solutions to guest problems, among other duties.
Duties and responsibilities
- Welcome visitors
- Communicate to visitors what they can do in Akagera National Park and the surrounding communities, promote different activities
- Give guests s short briefing about the lodge and the park
- Guest check in and orientation
- Report visitor number statistics, and any guest feedback timely
- Managing guest information in a confidential way
- Answer any questions from park visitors
- Oversee the cleaning and maintenance of reception area
KNOWLEDGE AND SKILLS
Minimum Education and Qualification Required
- Advanced Diploma (A1) or Degree in Communications, Hospitality, Travel and Tourism Management or related field.
- At least one year of working as receptionist in reputable institution.
- Knowledge of computer programmes (Microsoft package, internet explorer)
- Competent in English and/or French (both written and spoken)
- Preferably between 20 and 40 years
Added advantages
- Basic accounting skills
- Competence in French
HOW TO APPLY
Cover letter together with CVs in English language providing details of two referees, email address and telephone contact should be submitted by email to [email protected] (with the attachment being in PDF format) not later than 15th April2022. Application should be addressed to:
The Lodge Manager, and the position being applied for should be included in the title of the email.
Please note that only candidates with the needed qualifications and relevant experience will be shortlisted, if you don’t hear from us within one week after submission deadline, know that you have not been shortlisted.
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