Retail Supervisor at Bboxx Capital Rwanda: (Deadline 24 May 2024)

Retail Supervisor at Bboxx Capital Rwanda: (Deadline 24 May 2024)

Retail Supervisor at Bboxx Capital Rwanda: (Deadline 24 May 2024)

Job Description 

Position name

Retail supervisor

Reporting to

Retail Area Manager

Position supervises

Shop Manager, Shop technicians

Job grade

Department

Retail and sales

Job Purpose (summary)

The Retail Supervisor: As a Retail Supervisor you will be driving the key metrics of a shop, grow shop sales and portfolio, by ensuring acquisition of quality customers, run sales, installation, and repossession to ensure a good portfolio hence good collection rate. You will have the opportunity to build and manage a network of Retail agents a cross designated territory you’ll be operating in, technicians and one shop manager. This is an opportunity given to very strong performers to build up the skills of a manager and later move up in the organization.

Key Responsibilities

  • Drive the shop towards profitability by meeting sales and Cash collection rate targets Month on Month plus making sure default rate is kept below the target.
  • Create and maintain an incredible sales team.
  • Meet the sales objectives through careful planning and motivating your team.
  • Meet the technician target through a laser focus on efficiency.
  • Meet the operational standard we expect at the shop.

Tasks

  • Hiring sales agents who are very effective sellers and good representative of BBOXX
  • Training sales agents to offer an incomparable customer service.
  • Managing the schedule of sales agents and motivating them to reach new heights.
  • Supporting and coaching Retail agents in the field when needed (e.g. group presentation)
  • Monitoring their performance against objectives and taking necessary actions.
  • Organizing the Retail agent network geographically
  • Responsible for shop technician’s performance.
  • Managing the schedule of shop technicians and motivating them to reach new heights.
  • Assignment and communicate sectors to shop technicians with the aim of distributing evenly customers from different sectors but also taking into sectors proximity to be cost effective.
  • Monitoring their performance against objectives and take necessary actions.
  • Responsible to implement marketing strategy in coordination with Retail Area Manager
  • Responsible for the day-to-day operations at the shop.
  • Supervise the Shop Manager, organize shop workflow for example stock management.
  • Report to the Retail Area Manager about the shop performance on daily basis vs it’s daily run rate.
  • Education Qualifications & Skills
  • Have a university diploma and 3 years’ working experience in sales.
  • Have prior experience in sales management, we are not looking for the “striker” of a football.
  • team but for the head coach.
  • Be willing to live in rural areas, the role is set in rural areas, you will be located at a shop which are in secondary towns.
  • Be proficient with the Microsoft Office product e.g. word, excel and power point.

Desired skills include:

  • Ability and desire to sell.
  • Excellent communication skills
  • A positive, confident, and determined approach
  • Resilience and the ability to cope with rejections.
  • A high degree of self- motivation and ambition to deliver results.
  • The skills to work both independently and as part of a team.
  • Capacity to flourish in a competitive environment
  • You are committed to amazing customer experiences – going the extra mile for the customer.

Interested candidates should send application no later than 24th May 2024 via email at careers.rwanda@bboxx.co.uk.






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