Service Center Supervisor at MTN Rwanda :(Deadline 2 November 2023)
MTN Rwanda is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER. We are an equal employment employer with a strong culture that is forward-looking and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends. MTN Rwanda is therefore Internally and Externally recruiting a highly competent and self-motivated individual for the Position below in Sales & Distribution Department
Job Responsibilities
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Supervision of MTN upcountry service center.
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Ensuring excellent customer service in the assigned service center.
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Handle and resolve customer complaints submitted to the MTN service center.
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Timely escalation and follow-up of unresolved customer issues.
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Monitoring of franchisee stock levels with respect to sales to avoid stock out.
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Prepare daily, weekly, monthly, and quarterly service center performance reports.
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Ensuring adherence to MTN internal policies and procedures within the assigned service center.
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Drive and promote MoMo and sales revenue in accordance with service center sales targets.
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Analysis of service center MoMo and sales trends to come up with initiatives to drive growth.
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Ensuring upselling and cross selling of MTN Products and Services among walk-in customers.
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Play the role of level 1 service account manager for MTN HVC and cooperate client base within the area of operations.
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Drive the shop in shop strategy within the service center assigned.
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Support DC teams in the activation of agents and MoMoPay merchants.
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Training new and existing service center connect shop franchisee staff on MTN products and services.
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Follow up and give maximum support to the connect shops assigned.
Job requirements
- University degree in any Business-Related Field.
- 3 years of working experience in a Customer Service and/or Retail Sales environment
- Effective management of service center stock.
How To apply
All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials no later than 2nd November 2023. Through the job application platform or send an email with requirements to: jobs2.RW@mtn.com.
We strongly encourage applications from women and/or individuals with disabilities.
Note: Only qualified applicants will be contacted within 14 days of their submission.
MTN Rwanda PLC is an equal-opportunity employer.
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