Specialist Business Segments at MTN Rwanda: (Deadline 20 February 2022)

• Abide and execute the functional strategy cascaded by the functional lead
• Assist in review of the functional strategy and roadmap, in collaboration with the functional lead, to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Participate in strategic meetings, when required
• Execute OpCo wide transformation initiatives, when required by the functional lead
• Implement adequate risk mitigation and controls, with directions from the functional lead
• Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required
• Assist in the preparation of proposal on change initiatives SLA, policies and procedures, when required
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead
• Report on an ad hoc basis on specific projects, as required
• Abide with function’s budgets in line with business objectives
• Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same
• Comply with the set governance mechanisms, under supervision from the functional lead
• Evaluate the efficiency and effectiveness of Business Segments strategies and propose and offer suggestions for improvements
• Work closely with Payments Managers to deploy products and services among the assigned business segments
• Gather business demand from prospective / existing clients and highlight key requirements to the Payments Manager
• Assist Payments Manager in configuring and rolling out specific products and solutions to the assigned business segment
• Act in the capacity of a customer success executive and gather segment level feedback on product performance and highlight key issues / gaps to Payments Manager
• Assist payments manager in escalating major product issues to the group P&S team and suggest recommendations to improve product performance
• Maintain regular liaise with all existing accounts in a segment to gather customer experience feedback and resolve issues, if any
• Work closely with the Business Development team to scan environment for new clients / project opportunities and assist in building business proposals to further growth
• Analyze customer base trends and highlight areas of the business that needs to be developed further to increase segments’ usage, revenue, and retention
• Collaborate with the overall payments and ecosystem internal and external partners, and cross-functional internal teams to define and deliver programs
• Develop a clear Stakeholder engagement model with the required cadence plan
• Assist the Commercial Operations team and Payments Manager in designing go to market strategies to drive payments
• Leverage network and key associations in assigned segments and position OpCo as akey player

• Degree in Finance, Accounting, Management, Commerce, or any related field
• A minimum of 2 to 3 years’ total experience in Payments or Business Development or allied field is required
• Experience in Fintech, banking or Mobile Money is preferred
• Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred

How to apply