Specialist Business Segments at MTN Rwanda: (Deadline 20 February 2022)
About Mtn Rwanda
MTN Rwanda is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER. We are an equal employment employer with a strong culture that is forward looking and encourages creative thinking and innovation, while remaining at the forefront of the latest technology and trends.
MTN Rwanda is therefore Internally and externally recruiting highly competent and self-motivating individuals for the below Positions located in Mobile Money
- Abide and execute the functional strategy cascaded by the functional lead
- Assist in review of the functional strategy and roadmap, in collaboration with the functional lead, to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Participate in strategic meetings, when required
- Execute OpCo wide transformation initiatives, when required by the functional lead
- Implement adequate risk mitigation and controls, with directions from the functional lead
- Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required
- Assist in the preparation of proposal on change initiatives SLA, policies and procedures, when required
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead
- Report on an ad hoc basis on specific projects, as required
- Abide with function’s budgets in line with business objectives
- Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same
- Comply with the set governance mechanisms, under supervision from the functional lead
- Evaluate the efficiency and effectiveness of Business Segments strategies and propose and offer suggestions for improvements
- Work closely with Payments Managers to deploy products and services among the assigned business segments
- Gather business demand from prospective / existing clients and highlight key requirements to the Payments Manager
- Assist Payments Manager in configuring and rolling out specific products and solutions to the assigned business segment
- Act in the capacity of a customer success executive and gather segment level feedback on product performance and highlight key issues / gaps to Payments Manager
- Assist payments manager in escalating major product issues to the group P&S team and suggest recommendations to improve product performance
- Maintain regular liaise with all existing accounts in a segment to gather customer experience feedback and resolve issues, if any
- Work closely with the Business Development team to scan environment for new clients / project opportunities and assist in building business proposals to further growth
- Analyze customer base trends and highlight areas of the business that needs to be developed further to increase segments’ usage, revenue, and retention
- Collaborate with the overall payments and ecosystem internal and external partners, and cross-functional internal teams to define and deliver programs
- Develop a clear Stakeholder engagement model with the required cadence plan
- Assist the Commercial Operations team and Payments Manager in designing go to market strategies to drive payments
- Leverage network and key associations in assigned segments and position OpCo as akey player
Job Requirements
- Degree in Finance, Accounting, Management, Commerce, or any related field
- A minimum of 2 to 3 years’ total experience in Payments or Business Development or allied field is required
- Experience in Fintech, banking or Mobile Money is preferred
- Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
How to apply
All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials not later than
20th February 2022 at 5:00 pm through the job’s platform on: jobs2.RW@mtn.com
Note: Only qualified applicants will be contacted within 14 days after their submission.
We strongly encourage applications from women and individuals with disabilities.
Rwanda PLC is an equal opportunity employer.
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