Technology Support Engineer at Rwanda Social Security Board : (Deadline 17 October 2025)
The Rwanda Social Security Board said ” We’re looking for talented individuals who share our vision of creating innovative, impactful solutions that make a difference. Our team is a diverse group of professionals with a passion for their craft and a commitment to excellence. We offer a stimulating and collaborative work environment, competitive salaries and benefits, and a commitment to professional growth.
If you’re ready to take the next step in your career and be part of something bigger, then come join us!
We look forward to hearing from you.”
Position: Technology Support Engineer
Key Qualifications and Experience
The successful candidate must have at least:
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Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
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Minimum of 2 years of experience in a technical support role.
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Strong understanding of computer hardware, software, and networking principles.
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Familiarity with common operating systems (e.g., Windows, macOS, Linux) and productivity or business applications.
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Excellent problem-solving and analytical skills.
Key Competencies
Technical Competencies:
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Proficient in troubleshooting techniques and diagnostic tools.
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Knowledge of remote support technologies and tools.
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Understanding of networking concepts (e.g., Wi-Fi, VPNs, firewalls).
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Experience with ticketing systems and issue tracking tools.
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Basic scripting or programming skills (e.g., PowerShell, Bash).
Behavioral Competencies:
6. Excellent communication and interpersonal skills.
7. Strong customer service orientation and ability to remain composed under pressure.
8. Ability to explain technical concepts in a clear and understandable manner.
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