2 Job Positions at Bboxx Africa Management: (Deadline 14 June 2022)

2 Job Positions at Bboxx Africa Management: (Deadline 14 June 2022)

Product Associate at Bboxx Africa Management: (Deadline 14 June 2022)

JOIN THE FIGHT AGAINST ENERGY POVERTY! 

Who we are:

Bboxx is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience.  having already impacted over 2 million customers’ lives with our solar home systems (SHS) so far and diversification into clean cooking and other utilities underway, we have 1000+ staff working across five offices in Europe, Asia and Africa – who are waking up every morning to transform the lives of our customers and to unlock their potential.

ROLE PROFILE

Title: Product Associate 

Reports to: Product Manager – Bboxx Pulse
Location: Africa HQ – Kigali, Rwanda 

Role Brief:
Bboxx is building its Pulse Platform to manage Next Generation Utility (NGU) businesses globally. These businesses operate a variety of distribution models to get life-changing products to hard-to-reach customers while managing armies of field staff—agents, technicians, and others—to do so. Our goal is to create a “physical and digital highway” to these underserved customers, and solar is just the beginning: solar payments can act as collateral for financing other products (the “digital highway”), while our network of shops and technicians deliver them to and from customers (the “physical highway”).

Key challenges include: 

• Managing a variety of metered devices (solar home systems, lanterns, gas meters, minigrids, etc) remotely to enforce payments
• Supporting customers with low and sporadic income to pay regularly and avoid default
• Efficiently collecting from late payers and managing defaulters
• Enabling customers to climb the energy ladder while minimizing credit risk for Bboxx
• Building confidence in Bboxx’s portfolio quality with investors

As Product Associate for Customer & Credit Management, you will be responsible for the “digital highway”: designing and implementing software solutions within Bboxx’s Pulse Platform to help both low-income customers pay regularly and enjoy Bboxx services, and Bboxx NGUs to maintain credit quality and minimize credit costs. You will serve as a bridge between end customers, users, and software teams: understanding the business problems, designing processes and user interfaces, recommending make/buy decisions on software solutions, working with Bboxx development teams to build new software or integrate external software into Bboxx systems, and implementing change with NGU partners. This is a highly cross-functional role, working with other Product Associates, Product Owners and software teams, our internal Supply Chain and Accounting teams, and field teams on the ground.

What you can expect to be doing:

1. Create and communicate vision for Customer & Credit Management

• Understand’ business challenges and develop business cases for change, quantifying likely impact and prioritizing projects
• Communicate vision and KPIs to key stakeholders internally and externally
• Develop a list of KPIs to help country teams track credit performance
• Create an overall vision for the C&C product
• Work cross-functionally to integrate C&C into other processes
• Contribute strategic insight to the Pulse pricing and commercial strategy
• Conduct competitive intelligence

2. Analyse current problems with Customer & Credit Management

• Run focus groups, design workshops and interviews to identify pain points
• Gather and analyse quantitative data to confirm qualitative insights
• Work closely with Hardware Product team to understand how processes need to be adapted
• Ensure all logistics and technical service dashboards clearly communicate issue to users
• Present findings in easily accessible format for general knowledge share
• Communicate regularly and facilitate best practice sharing between functional staff

3. Design and develop software product improvements, ensuring that Pulse operations platform provides relevant information to the Inventory & Accounting systems to create payments and invoices, value inventory, and prevent fraud

• Design and test business processes with users to address pain points
• Keep business processes up to date in process management software
• Write clear design documents and requirements for the Engineering team
• Source external software and recommend make/buy decisions
• Design dashboards and work with BI team to implement them, to give country teams a “control room” for monitoring their business
• Design and manage pilots and prototypes, with focus on measuring results

4. Lead improvement projects from start to implementation

• Initiate projects and manage stakeholders
• Write and present compelling “Why & How” change presentations and communication plans
• Develop training materials
• Evaluate adoption and impact of improvements on key metrics

5. Maintain and improve a set of software systems and business processes, as assigned by the Product Manager

• Define business rules and clarify proper system operation for Development & Support teams
• Contribute to front-end design by creating wireframes and sketches
• Coordinate User Acceptance Testing between Product Owners and users

6. Lead customer and credit-specific features and reporting

• PowerBI dashboards UI: consolidate feedback across all processes to ensure dashboards
• Assist the Data Insight team with troubleshooting and testing dashboards and writing queries
• Credit scoring algorithm: design logic for credit scoring across relevant processes, review technical design from Data
• Insight team to ensure it meets business requirements, and assess business value of credit scoring
• Pay-As-You-Go: design and implement innovative features for improving collections and reducing defaults, such as overdrafts, refinancing, and seasonal pay plans.

What we are looking for:

• University degree, preferably in Economics, Statistics, or Engineering
• 3-5 years’ product management, consulting, or process optimization, preferably in banking or credit
• Effective communicator used to working with cross-cultural/functional teams
• Fluency in English
• Solid knowledge of statistical methods
• Bonus
• SQL
• Experience in off-grid solar
• Accounting background
• Fluency in French
• Familiarity with Agile project management framework
• Experience with Human-Centered Design

Core competencies: 

• Analytical Problem Solving: Thinks in a structured and reconciles qualitative insights with data
• Business Acumen: Creates business cases and ensures focus on most valuable problems first
• Design Thinking: Understands user/customer needs and uses iterative, creative approaches to designing appropriate solutions from first principles; not afraid to do things differently from traditional or textbook approaches
• Self-motivation: Identifies problems and leads the collaborative charge to solve them
• Thought Leadership: Generates ideas and uses strong leadership & influencing skills to drive change
• Ownership: Takes responsibility and pride in managing their area of the business
• Communication: Creates clear written documentation and communicates proactively with a variety of stakeholders

If you would like to find out more about what we are doing to transform lives through providing access to energy and services, please have a look at www.bboxx.com

Application Process 

Please upload your CV and answer few questions via our online application platform: https://bboxx.csod.com/ux/ats/careersite/4/home/requisition/1257?c=bboxx

Qualified candidates will be contacted with information regarding the next steps.

Applications are reviewed on a rolling basis, so we encourage you to apply ASAP.

The deadline for applications is June 14th, 2022.

CLICK HERE TO READ MORE AND APPLY

Repair Systems Engineer at Bboxx Africa Management: (Deadline 14 June 2022)

JOIN THE FIGHT AGAINST ENERGY POVERTY! 

Who we are:

Bboxx is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience.  having already impacted over 2 million customers’ lives with our solar home systems (SHS) so far and diversification into clean cooking and other utilities underway, we have 1000+ staff working across five offices in Europe, Asia and Africa – who are waking up every morning to transform the lives of our customers and to unlock their potential.

ROLE PROFILE

Title: Repair Systems Engineer 

Reports to: Devices Support Manager 

Location: Kigali, Rwanda

Role Brief:
The Bboxx repair systems consist of a set of workflows, tools and physical processes through which products returned from customers under our Pay-As-You-Go business model get inspected, and either refurbished if no faults are found, or repaired as necessary.
As Repair Systems Engineer, you will be responsible for architecting our repair systems and processes and directing the development of the physical and software tools and equipment needed to realize it. You will be involved at an early stage of the product development cycle, working with our design engineering, production engineering, and support teams to define optimal repair processes and to make sure that we design products that can be repaired in the most cost-effective way.

What you can expect to be doing:

• Own the Repair processes and workflows
• Work with the Devices Support Manager and Head of Devices to map out the short-term and long-term vision and strategies for our Repair processes
• Work with the operational support teams, the Repair Centre staff, and the development/engineering teams to define suitable Repair processes that balance the needs for rapid throughput and successful, high-quality repairs
• Work with backend, frontend, and embedded software developers to create and maintain the software systems needed to implement these Repair processes
• Work with the Repair Centre Product Manager, the Devices Support Manager, and other teams to proactively identify issues with our existing repair processes and then implement process changes to resolve these issues and improve the processes.
• Respond to and resolve support tickets concerning repair processes, tools, and equipment
• Create support content: training documentation, launch packs, troubleshooting guides, etc

What we are looking for:

• Python / C / SQL
• Frontend design / UX experience
• Engineering degree
• Process design skills
• Human-centered design skills
• Experience with Off-grid solar energy systems
• Experience with embedded electronics
• A quick learner able to grasp complex, unfamiliar concepts readily and learn new skills quickly
• A self-leader with good organizational skills
• A problem-solving mindset and strong problem-solving abilities
• An ability to effectively break complex projects down into manageable subtasks
• A demonstrated ability to communicate clearly, concisely, and effectively
• A degree in a technical subject such as engineering, computer science or project management
• Excellent communicator: You will be communicating technical information with some of London’s most talented engineers and our customers in an off-grid setting. You need to be flexible, patient, and persistent.
• French language skills: Bboxx operates in markets where the main language is French so being able to read/write and speak French will be an asset.
• You deliver and expect the best: At Bboxx we all strive to deliver extraordinary work to transform lives and unlock potential through access to energy. We expect others to do the same.

If you would like to find out more about what we are doing to transform lives through providing access to energy and services, please have a look at www.bboxx.com

Application Process 

Please upload your CV and answer few questions via our online application platform: https://bboxx.csod.com/ux/ats/careersite/4/home/requisition/1257?c=bboxx

Qualified candidates will be contacted with information regarding the next steps.

Applications are reviewed on a rolling basis, so we encourage you to apply ASAP.

The deadline for applications is June 14th, 2022. 

CLICK HERE TO READ MORE AND APPLY