2 Job Positions at Bralirwa Rwanda: (Deadline 1 November 2024)

Date: October 29, 2024

2 Job Positions at Bralirwa Rwanda: (Deadline 1 November 2024)

Customer Service Manager at Bralirwa Rwanda: (Deadline 1 November 2024)

We are seeking to hire a qualified, dedicated & experienced Customer Service Manager

based in Kigali. The fitting person will be someone with the Consumer-at-the-center mindset, and ready to deliver on time and in full all tasks related to customers experience with usage of digital tools. The person should also be ready to demonstrate our organizational behaviors which are Connect, Shape, Develop and Deliver. The person will be reporting to the Customer Experience Manager.

We are seeking to hire a qualified, dedicated & experienced Customer Service Manager based in Kigali, reporting to the Customer Experience Manager.

JOB PURPOSE

Champion the customer centricity journey of Bralirwa and continuously drive a common language within the Sales organization.

TASKS & RESPONSIBILITIES

Leading the call center team to deliver both the telesales and customer care objectives
Designing strategies to close the loop
Designing strategies to drive the Customer Lifetime Value
Gathering customer feedback and implement action plans that respond to customer needs and painpoints.
Developing talents in the team

QUALIFICATION AND SKILLS

Bachelor’s in arts, Sciences, Social Sciences, Business Studies Or Accounting;
Min. 3 years’ experience in Commercial areas (must include customer service experience)
Must have led a team
Advanced excel skills and PowerPoint
End to End mind-set
Deep experience in Customer Centricity or Customer Service

OTHER REQUIREMENTS

Be able to work in multi-cultural, multi-national and multi-lingual organization
Excellent and effective communication and interpersonal skills
Time Management and Organizational Skills
High level of commitment and working with minimal supervision
Must be proactive, reliable and able to pay keen attention to the smallest of details

GROWING WITH BRALIRWA

At Bralirwa, there is no set career path. You will find continuous learning opportunities and colleagues who will encourage and support your growth in whatever path you choose to explore. We are a destination for curious minds and the more curious you are, the better.

Start learning new things and find out everything you can be.

WHAT WE OFFER

We’re committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team.

We embrace Inclusion and Diversity, which means giving full and fair consideration to all applicants and continuing development for all employees regardless of age, gender, race, disability, belief and civil partnership, pregnancy, and maternity.

Not only do we offer a competitive salary, but also an additional pension scheme, an annual bonus, free lunch, 100% medical insurance, communication allowance, and enjoy a free Friday drink with colleagues.

HOW TO APPLY

As a Diverse and Global Company, we recruit based on the principle of equal opportunity. This means that our hiring decisions are not based on race, color, religion, beliefs, etc. but our decision is purely based on your shown competencies and behaviors during the assessment process.

In case you meet the above requirement, please go to https://careers.theheinekencompany.com and search for “Customer Service Manager”.

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered. If you face any challenges in applying, please let us know through [email protected] (no applications will be accepted through this email)

The closing date for submission of applications is Friday, 01st November 2024

CLICK HERE TO READ MORE AND APPLY

Process Technician at Bralirwa Rwanda: (Deadline 1 November 2024)

JOB VACANCY – PROCESS TECHNICIAN – GISENYI BREWERY We are seeking to hire a qualified and dedicated Process Technician, reporting to Shift Brewer, in Supply Chain Department. JOB PURPOSE Applying safety agenda is the daily job, operate and execute in quality way process and product, while improving the key performance indicators and production losses. KEY RESPONSIBILITIES SAFETY, FOOD SAFETY AND SUSTAINABILITY Works in line with the defined and implemented HEINEKEN Safety, Food safety and Sustainability standards, in the Brewing department and local regulation(s). Contributes, applies, and follows Safety agenda in Brewing department. Assures removal of all the waste from the department premises. Safety tasks are executed and sustained at the required level. QUALITY OF THE PROCESS AND PRODUCT  Makes timely supply of all raw, auxiliary, and cleaning & disinfection material at the place of use. Makes basic inspection of the materials to be sure that quality is not compromised. Monitors quality of the product & process. TPM AND CONTINUOUS IMPROVEMENT Recognizes the tags and some of the improvement opportunities and executes the tasks accordingly. Executes the 5S, tagging process, CILT and applies problem solving tools. Participates / leads in the improvement teams. PROCESS MANAGEMENT & CONDITION MANAGEMENT Operates and executes all brewing operational process(es) on machine in line with the valid standards and procedures. Manages documentation and reporting of the area of working till his / her level of authority. Contributes to the continuous improvement activities and in case of deviations reports it to the Brewing Shift Supervisor. EQUIPMENT MANAGEMENT – EQUIPMENT OPERATION & CONTROL Operates with all machines / process(es). QUALIFICATION AND SKILLS Bachelor’s degree in Chemistry, Biochemistry, Food Science, or related field Preferably in beverage with operation shop floor experience. TPM / Lean / 6 Sigma, etc. Fluent in English and Kinyarwanda (both verbal and written). HOW TO APPLY Should you wish to apply for this position, please go to MyHR, Careers and follow instructions to apply. All applicants must apply using our online application system. CVs received via email will NOT be considered. The HR Business Partner Team will be available to support in the application process. Women candidates are encouraged to apply. The closing date for submission of applications is 1st November, 2024.

JOB VACANCY – PROCESS TECHNICIAN – GISENYI BREWERY

We are seeking to hire a qualified and dedicated Process Technician, reporting to Shift Brewer, in Supply Chain Department.

JOB PURPOSE

Applying safety agenda is the daily job, operate and execute in quality way process and product, while improving the key performance indicators and production losses.

KEY RESPONSIBILITIES

SAFETY, FOOD SAFETY AND SUSTAINABILITY

Works in line with the defined and implemented HEINEKEN Safety, Food safety and Sustainability standards, in the Brewing department and local regulation(s).
Contributes, applies, and follows Safety agenda in Brewing department.
Assures removal of all the waste from the department premises.
Safety tasks are executed and sustained at the required level.

QUALITY OF THE PROCESS AND PRODUCT

 Makes timely supply of all raw, auxiliary, and cleaning & disinfection material at the place of use.

Makes basic inspection of the materials to be sure that quality is not compromised.
Monitors quality of the product & process.

TPM AND CONTINUOUS IMPROVEMENT

Recognizes the tags and some of the improvement opportunities and executes the tasks accordingly.

Executes the 5S, tagging process, CILT and applies problem solving tools.
Participates / leads in the improvement teams.

PROCESS MANAGEMENT & CONDITION MANAGEMENT

Operates and executes all brewing operational process(es) on machine in line with the valid standards and procedures.

Manages documentation and reporting of the area of working till his / her level of authority.
Contributes to the continuous improvement activities and in case of deviations reports it to the Brewing Shift Supervisor.

EQUIPMENT MANAGEMENT – EQUIPMENT OPERATION & CONTROL

Operates with all machines / process(es).

QUALIFICATION AND SKILLS

Bachelor’s degree in Chemistry, Biochemistry, Food Science, or related field

Preferably in beverage with operation shop floor experience.

TPM / Lean / 6 Sigma, etc.
Fluent in English and Kinyarwanda (both verbal and written).

HOW TO APPLY

Should you wish to apply for this position, please go to MyHR, Careers and follow instructions to apply.

All applicants must apply using our online application system. CVs received via email will NOT be considered.

The HR Business Partner Team will be available to support in the application process.

Women candidates are encouraged to apply.
The closing date for submission of applications is 1st November, 2024.

CLICK HERE TO READ MORE AND APPLY

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2 Job Positions at Bralirwa Rwanda: (Deadline 1 November 2024)

Customer Service Manager at Bralirwa Rwanda: (Deadline 1 November 2024)

QUALIFICATION AND SKILLS

OTHER REQUIREMENTS

GROWING WITH BRALIRWA

WHAT WE OFFER

HOW TO APPLY

Process Technician at Bralirwa Rwanda: (Deadline 1 November 2024)

JOB VACANCY – PROCESS TECHNICIAN – GISENYI BREWERY

We are seeking to hire a qualified and dedicated Process Technician, reporting to Shift Brewer, in Supply Chain Department.

JOB PURPOSE

Applying safety agenda is the daily job, operate and execute in quality way process and product, while improving the key performance indicators and production losses.

KEY RESPONSIBILITIES

SAFETY, FOOD SAFETY AND SUSTAINABILITY

Works in line with the defined and implemented HEINEKEN Safety, Food safety and Sustainability standards, in the Brewing department and local regulation(s).

Contributes, applies, and follows Safety agenda in Brewing department.

Assures removal of all the waste from the department premises.

Safety tasks are executed and sustained at the required level.

QUALITY OF THE PROCESS AND PRODUCT

Makes timely supply of all raw, auxiliary, and cleaning & disinfection material at the place of use.

Makes basic inspection of the materials to be sure that quality is not compromised.

Monitors quality of the product & process.

TPM AND CONTINUOUS IMPROVEMENT

Recognizes the tags and some of the improvement opportunities and executes the tasks accordingly.

Executes the 5S, tagging process, CILT and applies problem solving tools.

Participates / leads in the improvement teams.

PROCESS MANAGEMENT & CONDITION MANAGEMENT

Operates and executes all brewing operational process(es) on machine in line with the valid standards and procedures.

Manages documentation and reporting of the area of working till his / her level of authority.

Contributes to the continuous improvement activities and in case of deviations reports it to the Brewing Shift Supervisor.

EQUIPMENT MANAGEMENT – EQUIPMENT OPERATION & CONTROL

Operates with all machines / process(es).

QUALIFICATION AND SKILLS

Bachelor’s degree in Chemistry, Biochemistry, Food Science, or related field

Preferably in beverage with operation shop floor experience.

TPM / Lean / 6 Sigma, etc.

Fluent in English and Kinyarwanda (both verbal and written).

HOW TO APPLY

Kindly Note

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We are seeking to hire a qualified and dedicated Process Technician, reporting to Shift Brewer, in Supply Chain Department.

 Makes timely supply of all raw, auxiliary, and cleaning & disinfection material at the place of use.