| Title | Sponsorships, Activations and Trade Marketing Coordinator |
|---|---|
| Location | Rwanda |
| Department | Consumer Department |
| Organisation | Mtn Rwanda |
| Posting Date | 2021-07-23 00:00:00 |
We are an equal employment employer with a strong culture that is forward-looking and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends.
MTN Rwanda is therefore Internally and Externally recruiting highly competent and self-motivating individuals for the position below.
- Proactively identify opportunities/properties that the business can own/sponsor to position the MTN brand more positively towards target segments as well as develop organic owned sponsorship properties set against business objectives.
- Assess sponsorship request and make recommendations to the business and inform partners of MTN’s decisions.
- Evaluate the impact of sponsored events and make appropriate recommendations to the business regarding retention or cancelation of sponsorships.
- Coordinate all MTN Event initiatives across all Departments and achieve set targets.
- Identify resources required and coordinate resources to always deliver excellent internal and external event execution.
- Monitor external vendors, & agencies to ensure that targeted activations are cost effective and within agreed deliverables.
- Build and maintain strategic relationships with agencies and partners.
- Liaise with the legal division in ensuring proper negotiation and compliance to all relevant contractual agreements (MOU’s, & SLA’s),
- Own the Trade Marketing and Sales enablement strategy driving the best visibility for MTN.
- Manage brand visibility and deployment of point-of-sale materials for all MTN Service Centres, Franchisee stores and all customer touchpoints focusing on innovation and cost-effectiveness.
- Identify the most effective BTL channels and methods to communicate the MTN Brand to target segments in the marketplace.
- Collaborate with the Sales and Distribution team in developing an executable Trade Marketing and Sales enablement plan with clear metrics.
- Ensure alignment across the Sales and Consumer departments on field sales needs and marketing initiatives, including coordination with budget management.
- Identify and implement opportunities to measure the impact of trade marketing activities.
- Liaise with sales management to identify and attend to specific channel needs and resolve problems.
- Bachelor’s degree in Marketing, Sales, PR and Social Sciences
- 3 years in the Brand or Integrated Marketing and Communication field
We highly encourage females or women to apply.
Note: Only qualified applicants will be contacted within 14 days after their submission MTN Rwanda PLC is an equal opportunity employer.
| Title | Manager, Customer Experience Digital Transformation in Marketing Department |
|---|---|
| Location | Rwanda |
| Department | Consumer Department |
| Organisation | Mtn Rwanda |
| Posting Date | 2021-07-23 08:46:15 |
MTN Rwanda is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER.
We are an equal employment employer with a strong culture that is forward-looking and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends.
MTN Rwanda is therefore Internally and Externally recruiting highly competent and self-motivating individuals for the position below.
- Responsible for the strategy to optimize MTN’s Digital presence on different channels (MTN App, web portal, USSD channels)
- Responsible for the development of the strategy for delivery & operationalization of customer self-service capabilities to reduce human assisted interactions in Service Centers, Contact Center, and Field channels and improve customer experience.
- Lead the identification & Digitalization of high-volume customer journeys in MTN.
- Assist in the delivery and operating of Robotics, process automation centered around the digitalization of customer journeys through Self-Services.
- Responsible for the digital channels usage to drive cost reduction
- Custodian of the Digital customer experience and ensuring a smooth digital engagement with customers.
- Manage the implementation of digital processes across customer touch points to improve CSAT, resolution and efficiency strategies.
- Stays abreast of development of emerging trends in digital Customer experience innovations such as Journey mapping, Robotics, Chatbots, and other automation capabilities.
- Lead the continuous improvement of customer experience in Distribution, Contact Center, Customer service and new product launch based on customer insights, pain points and feedback.
- Drive implementation of effective handling of customer inquiries, complaints resolution, retention and churn reducing programs utilizing digital transformation capabilities in customer care across all levels
- Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution.
- Reviewing the implementation of digital technology that will facilitate superior customer experience that is align with IT capability roadmaps.
- Champion digital customer experience improvements in cooperation with other departments across all touch points to ensure high level of customer satisfaction and retention
- Collect, analyze, and interpret customer interactions data in all touch points to identify requirements and information useful in optimizing digital customer experience
- Conduct studies and research to discover new techniques necessary for improving customer usage of digital channels
- Organize training programs for frontline in order to update their knowledge and awareness of available digital self-services
- Come up with plans and strategies to migrate customers to self-service digital channels (App, Website, Chatbot, and USSD) to ensure reduction in Call Center Volume and customer experience improvement.
- Responsible for conducting internal and external analysis, research and evaluating competitors and industry trends, and propose digital solutions to improve customer experience.
- A Degree in Business Administration, Economics, Marketing or IT related field
- A Master’s Degree is an advantage
- 5 years relevant experience with at least 2 years in the field of customer service or marketing
We highly encourage females or women to apply.
Note: Only qualified applicants will be contacted within 14 days after their submission MTN Rwanda PLC is an equal opportunity employer.
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