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2 Job Positions at National land Authority (NLA): (Deadline 25 April 2025)

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2 Job Positions at National land Authority (NLA): (Deadline 25 April 2025)

2 Job Positions at National land Authority (NLA): (Deadline 25 April 2025)

Front Desk Operation Officer at National land Authority (NLA): (Deadline 25 April 2025)

Job responsibilities

● Oversee the effective reception, orientation and facilitation of all NLA and Kigali Zone clients and monitor their satisfaction; ● Handling customer complaints or any major incidents; ● Communicate courteously with customers by telephone, email, letter and face to face; ● Keeping accurate records of discussions or correspondences with customers; ● Producing written information for customers, often using computer package/software; ● Conduct the customer service satisfaction survey and implement the improvement. ● Aid the management in ensuring that all relevant standards within the client charter are met; ● Due to strong inter-relationships across departments, keep all relevant parties informed of assigned work programs as much as possible; ● Input to the development and ongoing updating of information the NLA ‘s website; ● Prepare daily, weekly, monthly statistical reports as appropriate; ● Provide word-processing and secretarial support.

Qualifications

    • 1
      Advanced Diploma in Office Management

      0 Year of relevant experience

    • 2
      Bachelor’s Degree in Communication

      0 Year of relevant experience

    • 3
      Bachelor’s Degree in Public Relations

      0 Year of relevant experience

    • 4
      Bachelor’s Degree in Office Management

      0 Year of relevant experience

    • 5
      Advanced Diploma in Communication

      0 Year of relevant experience

    • 6
      Advanced Diploma in Public Relations

      0 Year of relevant experience

    • 7
      Advanced Diploma in Customer Relations

      0 Year of relevant experience

    • 8
      Bachelor’s Degree in Marketing

      0 Year of relevant experience

    • 9
      Bachelor’s Degree in Customer Relations

      0 Year of relevant experience

    • 10
      Advanced Diploma in Hospitality management

      0 Year of relevant experience

    • 11
      Bachelor’s Degree in Hospitality Management

      0 Year of relevant experience

  • 12
    Advanced Diploma( A1) in Marketing

    0 Year of relevant experience

Required competencies and key technical skills

    • 1
      Resource management skills
    • 2
      Decision making skills
    • 3
      Time management skills
    • 4
      Risk management skills
    • 5
      Digital literacy skills
    • 6
      Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
    • 7
      Knowledge of customer service practices
    • 8
      Analytical skills;
    • 9
      Problem solving skills
  • 10
    Result oriented
Psychometric Languages

  • 1
    English
Psychometric Domains

    • 1
      Decision making

      Competence / Skills

    • 2
      Analytical skills

      Competence / Skills

    • 3
      Time management

      Competence / Skills

 

Head of Central Secretariat at National land Authority (NLA): (Deadline 25 April 2025)

Job responsibilities

● Supervising and coordinating of all activities of the Central Secretariat; ● Managing incoming and outgoing correspondences; ● Managing courier software and producing daily and weekly flash reports of all the couriers received and dispatched; ● Receiving, sorting and recording all incoming correspondence/ documents; ● Dispatching incoming correspondence to respective destination; ● Proper filing and storage of dossiers returned to the central secretariat. ● Receiving, sorting, recording and stamping all outgoing correspondence/ documents; ● Dispatching all outgoing correspondences to respective destination; ● Making copies and timely filing of all the copies of the outgoing couriers Proper filing and storage of dossiers returned to the Central Secretariat; ● Performing any other duty as may be assigned by the Director of Administration and finance Unit

Qualifications

    • 1

      Advanced Diploma in Secretarial Studies

      0 Year of relevant experience

    • 2

      Advanced Diploma in Office Management

      0 Year of relevant experience

    • 3

      Bachelor’s Degree in Secretarial Studies

      0 Year of relevant experience

    • 4

      Bachelor’s Degree in Public Administration

      0 Year of relevant experience

    • 5

      Bachelor’s Degree in Administrative Sciences

      0 Year of relevant experience

    • 6

      Bachelor’s Degree in Sociology

      0 Year of relevant experience

    • 7

      Bachelor’s Degree in Management

      0 Year of relevant experience

    • 8

      Bachelor’s Degree in Office Management

      0 Year of relevant experience

  • 9

    Bachelor’s Degree in Business Administration

    0 Year of relevant experience

Required competencies and key technical skills

    • 1
      Problem solving skills
    • 2
      Decision making skills
    • 3
      Time management skills
    • 4
      Risk management skills
    • 5
      Digital literacy skills
    • 6
      Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
    • 7
      Knowledge of office management
    • 8
      Analytical skills;
  • 9
    Result oriented

Psychometric Languages

  • 1
    English

Psychometric Domains

    • 1

      Problem solving

      Competence / Skills

    • 2

      Decision making

      Competence / Skills

    • 3

      Analytical skills

      Competence / Skills

    • 4

      Time management

      Competence / Skills





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