2 Job Positions of Customer Care Office Under Statute at CENTRAL UNIVERSITY HOSPITAL OF KIGALI (CHUK): (Deadline 5 June 2023)

2 Job Positions of Customer Care Office Under Statute at CENTRAL UNIVERSITY HOSPITAL OF KIGALI (CHUK): (Deadline 5 June 2023)

2 Job Positions of Customer Care Office Under Statute at CENTRAL UNIVERSITY HOSPITAL OF KIGALI (CHUK): (Deadline 5 June 2023)

Job description

1. Collect periodically the claims from customers in the suggestion boxes for analysis
2. Participate actively in the analysis process
3. Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions.
4. Ensure the proper follow up of the recovery plan
5. Management of all problems related to customers
6. Identify and report on performance constraints
7. Ensure proactive systems to maintain operational performance in collaboration with other services
8. Professional appearance and commitment of customer care
9. To ensure the office, customer area and their personal appearance is at the highest level of clean line
10. Submit monthly, quarterly and annually report to the supervisor
11. Perform other related duties as required

Minimum Qualifications

  • Bachelor’s Degree in International Relations

    0 Year of relevant experience

  • Bachelor’s Degree in Communication

    0 Year of relevant experience

  • Bachelor’s Degree in Journalism

    0 Year of relevant experience

  • Bachelor’s Degree in Marketing

    0 Year of relevant experience

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

  • Interpersonal skills

  • Familiarity with conflicts resolution or arbitration is an added value

  • – Analytical skills

  • Problem solving skills

  • Decision making skills

  • Time management skills

  • • Fluent in Kinyarwanda and English. Knowledge of French will be an added advantage

  • Computer Skills

  • High Critical Thinking Skills

  • Organizational Skills

CLICK HERE TO READ MORE AND APPLY






Kindly Note

All Jobs and Opportunities Published on mucuruzi.com are completely free to apply. A candidate should never pay any fee during the recruitment Process. Even if mucuruzi.com does its best to avoid any scam job or opportunity offer, a job seeker or an opportunity seeker is 100% responsible of applying at his own risk.
Check well before applying, if you doubt about the eligibility of any offer do not apply and notifie to mucuruzi.com via this email: mucuruzi2016@gmail.com and remember to never pay any fee to have a job or get any opportunity, if you do so, do it at your own risk.









Related posts