2 Positions at Umwalimu SACCO: (Deadline 13 October 2020)

2. SECURITY OFFICER                       

Reports to: Director of Operations        

Department: Operations

Age Limit: 35

Education& experience

• Bachelor’s degree in Information Technology or Electronics with Training certificates in CCTV, Access Control, Intruder Detection, Work through Scanner.
•  At least 2 years as a Security Officer in a reputable organization  Haverience in security matters of a bank is an added value.

 Skills& knowledge

•    Professional training in Security, Safety
• Professional training in Procedures and Investigations preferred.
•   Basic Knowledge of Computer use (MS Word, Excel, PowerPoint)

 Key responsibilities

•  Development, implementation, and management of the security policy for the organization including but not limited to:
• Security administration including management of Security Access Systems, Guards, CCTV, and Alarms.
•   Asset Protection including Facilities, Premises, and Staff.
•  Conduct interviews and Investigations of internal Security matters
•  Act as the organization’s contact person with law enforcement officers
•  Conduct security risk assessments for the organization
•   Creation and management of a safety program including emergency procedures.
• Security crisis management
• Training staff on security and safety
•    Perform any other duty as may be assigned by the Supervisor

•  Preparation and roll out of a well-documented security policy that is clear and understood by all
•  Ensuring security to employees, SACCO’s assets and premises, and all other stakeholders Ensuring compliance with the regulators standards on matters of security and compliance with other legal requirements on security including fire disaster preparedness

JOB TITLE

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Key Result Areas

1. DIRECTOR OF OPERATIONS

Reports to: Director General.

Age Limit: 48

Education & experience

• Being a Rwandan by Nationality;
•  Bachelor’s or Master’s degree in Business administration, Management, Finance, banking, Accounting or Economics or any Banking Qualification
•  A minimum of 4 years proven progressive experience working in banking operations as Senior manager or line manager to Director of Operations Department in a well-established Banking Environment.

Job purpose statement

Plan, develop and implement a strategy for operational management and development so as to meet agreed organizational performance plans/ targets within agreed budgets and timescales. Direct seamless and efficient service delivery through efficient and effective customer service and banking operation systems, policies, and procedures. Mitigate operational loss through effective controls and full compliance with all statutory requirements.

Skills & knowledge

• Central Bank Rules and regulations
• Specific knowledge of back-office deposit processing; Retail Branch and/or Cash Management experience also preferred.
•   Knowledge in the use of new technologies as per Central Bank requirement (RIPPS, Cheque truncation, etc.)
• Thorough knowledge of all Banking Operations especially innovative Electronic Banking products;
• Data and Information Management
• Project Management
• Developing procedure manuals
• Business Process Mapping

Personal attributes

• Demonstrate leadership abilities
• Motivated by professional rather than personal concern
•  Persistent when faced with difficult problems or challenges
•  Remain calm in a stressful situation
•  Attention to Detail
•  Integrity
•  Ardent planner
•  Problem Solving
•  Balance competing priorities

Business Planning

• Develop an operation’s strategic plan and provide clear direction on the business objectives.
• Develop and implement annual business plans identifying key objectives, targets, activities, priorities, and risks.
•  Develop and implement a master plan for the establishment of modernized banking halls in strategic branches based on growth projections and Board approval and in line with the strategic direction of the institution.

Banking Operations

•  Review, develop, and implement an operations manual that governs all processes and procedures for effective management of banking operations. Ensure compliance with the relevant journal registers and controls for dual control.
•  Assist customers on various platforms offered by the Cooperative, including but not limited to, online and mobile banking, online bill payment, remote and mobile deposit, and online transfers.
•  Support members in the use of remote deposit and cash management services via UMURENGE SACCO
• Process, verify and approve transfers, and other transactions.
• Actively assist in the implementation of new processes and technologies that support the deposit activity of the Cooperative.
•    Continuously review all processes within the department, identification of potential risks; review of controls to adequately and effectively address all risks, and ensure that audit and security requirements are met.
•    Ensure all accounts are timely reconciled
•    Safe custody of, cash, checkbooks, bills, securities and ensure they are properly insured
•   Oversee the SACCO’s banking halls’ physical security as well as the prevention of operational frauds.
•  Overseeing the management of clients’ accounts to ensure their security at all times.
•  Work with other employees to resolve customer requests and discrepancies related to deposit operations and handle any related complaint
• Verify and assure that all daily functions of the Operations Department are performed accurately and in a timely manner.
• Provide hands-on assistance, as needed, for all Operations functions.
•  Supervise the preparation of complete statistical data for statutory returns to the Central Bank of Rwanda.
•    Maintain knowledge of applicable regulations and requirements.
•   Perform other related duties as assigned or requested.

Centralised Processing

• Ensure an environment of prudent credit approvals and compliance to approval limits as per the credit guidelines
• Review loan applications, ensuring adequate credit analysis and proper documentation
•     Approval responsibility for all exceptional credit matters outside policy within the authorized limits
• Actively monitor the system to ensure branch and administrative support during the loan processing and recovery process for healthy portfolio growth and on time recovery.
• Develop systems for timely and accurate capture of customer data and transactions and minimize risks and loses that might arise from business operations undertaken by the SACCO

Service Delivery

• Fully understand clients’ needs as well as the business needs from a technical, risk control, and operations perspective; and develop and monitor efficiency and accuracy standards,
•  Efficient delivery of services to the customers in a cost-efficient manner through the development and establishment of systems, including the establishment of compliant Banking Halls in accordance with the Central Bank Regulations.
•   Ensure the compliance of customer service delivery systems with laid down statutory requirements

 Leadership

•   Guide, lead and manage staff Department in such a manner that promotes motivation, efficiency, mentoring them into leadership roles, and a high degree of discipline in all activities.
•   Identify staff requirements, training gaps, changes, movements and make the necessary recommendations to the HR Department
•   Regularly update the HR department on staffing and competency requirements and agree on annual staffing projections
• Facilitate and support team leaders and other staff keeping them focused on the Institution’s mission.
• Assist in responding to auditing and monitoring requests
•    Provide direction and support clerical staff in the daily functions within the Operations department.
•   Ensure that all staff in the department set annual performance targets in line with the SACCO’s business plan and avail continuous monitoring and feedback for performance-related decision making.

Operational and planning

•    Develop policies and procedures that support the overall business strategy and ensure adequate communication.
• Continuously review processes and recommend changes that increase overall efficiency and effectiveness
•  Overall responsibility in ensuring compliance with operational procedures in the Operations department, and full compliance to the SACCO Laws and the regulator’s standards
•  Maintain an effective and efficient system of planning, administration, management, and financial reporting in the Operations Department.

Budgetary Oversight

•  Develop the annual Department budget and ensure cost-effective use of company assets and promote a culture of waste reduction
• Manage the Operations budget for optimal utilization and effectiveness 

Networking and Liaison

•    Provide inter-departmental linkages ensuring harmonious work relationships.
•   Participate and contribute fully as a member of the senior management team and in various committees for the common good of the organization
•   Select and manage external suppliers and service providers for security
•   Represent the SACCO in the community;
•  Build a network of external contacts in the Finance and Banking industries.
•   Initiate and engage in all activities, conducive to the financial health, the growth prospects, and the fulfillment of investment plans of the organization to the best ability and with the appropriate dedication of the time and efforts required.

•  Working Closely with the Director of HR & Administration department, ensure effective project management for banking Halls construction, ensuring compliance with the Central Bank standards & security requirements
• Strict adherence to the Banking Operation Policy and Procedures manual by all staff
• Timely and accurate Central Bank of Rwanda returns
•  Timely and accurate loan processing
•   Efficient and standardized service delivery throughout the branch network
•    Effective computerization of Banking processes   Satisfactory audit rating and inspections.